-No DVD player, radio, or VCR (as advertised)
-Laundry and Dry cleaning was supposed to be free but was not.
-Room service: When you place your order from the interactive TV system, takes at least 50 minutes for delivery
-Too much wind noise coming in from the balcony doors
+Room cleaned and tidyed up twice a day
+Towels changed twice a day
+Minibar is free + refilled twice a day
+Newspaper service every morning (available for most countries)
+Routine newsletter distribution. Well communicated activity schedule.
+Perfect craftmanship and very high attention paid to details during construction. Very obvious. Great room decoration.