Our first cruise on Seabourn we chose it because of the "Best small cruise line in the world" rating, and we paid a price that was considerably higher than other cruise lines to get top quality.
The ship was old, shabby, and sorely lacking in amenities. The rooms were nice, linens on the bed fine, but towels, thin and small. Shabby again. We did not get bathrobes until we asked three times, and we were promise fruit and juice daily, we got juice, but the fruit was not replaced after the first day, and the utensils disappeared and there were no plates or napkins, just bad service.
The room service is very quick - probably the best food on the ship, but a very limited menu. They advertise that you can choose where to eat, but the Cafe and outdoor areas had to be reserved, and they were reserved 100% by one group of 20 ppl who called daily on the dot. I finally pitched a fit because we were told each and every day we could not eat in either space and we did get ONE meal in the gourmet restaurant. ONE out of 12 days. It was unacceptable all around and there were other guests who were told no the entire trip while some guests ate there every day. Bad service and bad form for the cruise line. I will not book with them again, and told them, did not even get a reply from the cruise line. We will be going back to Crystal where the service is what we expect