On the Oasis customer service is more a mirage: Oasis of the Seas Cruise Review by The Coach
Overall Member Rating
On the Oasis customer service is more a mirage
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
There are some good things about the Oasis itself. Big ship, lots to look at, good shows, big TV's in cabins, really good check in/check out procedures.
After that though the wheels sorta fall off. Unless you get a suite the cabins are tiny. Get that vibe HUGE SHIP (tiny cabins).
Then you go to food. Main dining room food very hit or miss. Sometimes good sometimes kinda bad. They really want you to upgrade to a pay restaurant onboard. It's even on the main dining room menu every night. It's like here's what you can get from us for free on the left & middle of the menu or pay more for the really good stuff on the right. You'll see this "pay more" technique repeated in this review.
Then you get to drinks. People love to drink while cruising and include us in. But More everything on this ship seems so driven on sucking out extra profit margin. If there are 2 sizes of Bud Light and you order Bud Light just know you'll never get asked what size just expect the more expensive one plus of course the automatic & mandatory 15% tip. But the greatest trick of all is the famous "Drink Of The Day". Now it's not greatly discounted but slightly. Maybe down from $7.00 something to say $6.00 something. And you see deck waiters all over the pool areas with drink trays full of just one specific different drink everyday. But guess what? That's never "The Drink Of The Day"! That's gonna be one of the most expensive drinks they sell. It'll be up in the $10.00 range. You have to remember to ask the guy with the drinks specifically for the drink of the day for him to go get you one. They don't carry those around. We talked to families buying 5 & 6 drinks at a time thinking they were "Drink Of The Day" when they were not.
On overall service the rooms are kept up well. That's probably the best service onboard. But no one will ever know your name like on other ships and it's probably a little over a half between a smile and a hello and a look away when you walk by somebody. I will say the knowing your name thing goes up after a couple days in the main dining room though. The waiters do try hard to put on that professional charm everyone likes.
But the worst is the ridiculous "Corporate Rules" cover that RCI is forcing on the Activities Director and the rest of the guest services staff. You'd think with a lounge dedicated to karaoke that they'd have a huge selection of songs. Not the case. Because of multiple languages I was told it was less than expected. And if you want to use your own legal, copyright paid, major company produced karaoke CD just like the ones they use to personally sing a song? Well that would again be a big Corporate NO! When pressed (and we did) you'll go through Guest Services, Guest Services Supervisor, Activities Director and Activities Director supposedly live chatting with with Ground Operations telling you "NO". You'll get taken down a maze of misinformation from... We only play off the computer, then when caught actually using CD's it's a well our machine can only play our "CAVS" CD's. Then when you tell them you know from experience in the business that's impossible they tell you it's an international copyright thing. Then when you then explain and offer to show them your CD's are not bootlegged or copies but actual logoed copyright paid legal CD's just like they use, you get the Coke or Pepsi in the ballpark excuse. It's a contract thing with the brand they use "CAVS" and others aren't allowed. Then when you go to karaoke the very next night and watch them play Sound Choice, Chartbuster and other commercially available karaoke CD's just like yours... but just not your particular song??? It just leaves you shaking your head in disbelief. The only thing we can figure out as to the "real why" is because they just don't want to be bothered with handing your CD back to you like other cruiselines do.
These were just some of our issues but we talked to several fellow cruisers onboard that thought this cruise was just average with other problems not addressed.
The Oasis is a big beautiful ship that could if ran properly from a customer service angle have everything going for it. But as of last week it was just way too hit or miss for us.
We'll be back but on another line. Less
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