Carnival Freedom Review

4.5 / 5.0
1,366 reviews

A bit disappointed this time around.

Review for the Western Caribbean Cruise on Carnival Freedom
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ms.sunburn
6-10 Cruises • Age 2020s

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Sail Date: Apr 2012

I have cruised 7 times, 5 with Carnival. In the past I have always been a big Carnival supporter and have always felt that the food and service was fantastic.

This cruise, though it was the newest Carnival ship we have ever been on, was less impressive than the others.

We had an oceanview stateroom on deck 1. I'm not sure what was underneath our room, but on the first night a terrible whiny hydraulic noise started up just as we went to bed and continued for most of the night. It was a noise that could not be ignored and we complained to the Guest Services (first time we've ever had a complaint in all of our cruises). We had to call a few times before someone finally came down and listened to the noise. They told us the ship was 100% sold out and they couldn't move us and that was the end of the conversation. I decided that we couldn't live with it and was ready to debark at the next port. By the next day we decided we did not want to debark since they'd only send us back to Fort Lauderdale and not straight home, that we'd just have to listen to the noise until the end of the cruise. My husband managed to get an onboard credit to compensate for the noise and by some miracle it stopped that night and never reappeared. No one told us what it was or that it had been fixed. I was not impressed with how Guest Services handled the situation at all. It was like speaking to a brick wall.

Cabin Review

Cabin was completely quiet once they fixed a terrible whiny noise underneath in the crew area.

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