Before this cruise, I would have told you no one beats Celebrity. This was our third trip with this line, our second on Millenium. Even with the knowledge that this was her last trip before her refurbishment didn't bother me, I understand the need for upgrades. However, the amount of refurbishment going on during the cruise was totally not acceptable, and the condition of bed sheets (huge bleach spots on dark tan sheets), the phone that didn't work, the mold In the bathroom ceiling, the moldy shower curtain, the mildew hole stateroom drapes, the cracked bathroom floor tile were all SO completely not up to the standards of a cruise line we once thought perfect. I did ask to speak the the hotel manager, as we felt the line needed to hear from us, as we always shared our excitement about cruising with them. Never got a return message or call. There were children in diapers in the pool, and I think they were lenient because their kids area was under construction. There was a constant odor of varnish, except for the sewage problem on one night.
To be fair, the food was terrific, the group Full Tilt was terrific, so there werea few bright spots.
The ports are ones I would never return to, but would do the X rails agai , in a different port.
In short, Celebrity may have just lost some of the best free advertising, as we both work with thousands of people in our businesses. It was not a great indicator on what they think of their guests.