Just back from our cruise today aboard the Carnival Glory (Western Caribbean 3/26 - 4/2) I didn't know what to expect, having read the negative comments on this site (ie, the cut up ship, the poor service, the "not so great" food, the service and attitude of the crew, the entertainment (or lack thereof), the cleanliness of the ship) I kept an open mind and did not tell my family about the comments I had heard here on this site, taking into consideration the various levels of expectoration from cruisers and not wanting to contaminate my family's impressions.
The following is what we discovered and what other cruisers on this ship told us. The crew is not rude, however, they appear to be "just going through the motions"of their job. There is no energy/joy/happiness in their attitudes. We never saw one waiter/waitress on the Lido deck wipe a table. (And they wonder how the E-coli virus runs rampant??) We personally observed a woman who was visibly sick (and coughing into her linen napkin repeatedly, lay that napkin on the table) She got up and other people sat down. In seven days, I never saw anyone wipe the tables prior to the next party sitting down on the Lido deck or in the Red Sail Restaurant. They would pick up the plates/utensils but not wipe the table. In our dining room (Platinum) where we had the early seating, we observed a waitress hold up the various glasses from a table at our seating and reuse the ones she did not think had been used!! The ship is not clean. Is this from poor morale or company policy?
The ship is very cut up. It is very difficult to maneuver around this ship. Finding the Platinum dining room was a challenge as you have to go up two floors and then go down to find it!! The whole ship is this way.
Photographers are every where and every night!! They block the stairways in the Lobby Deck and the crowd of people waiting to have their picture taken causes much congestion. They even halted people in the main thoroughfares to "stop" so they could take a picture. Most irritating and rude.
The food in the dining rooms is "okay". We have always reveled in the delicious food and the presentation on previous Carnival Cruises.....not on this one. We would just as soon eat in the Red Sail Buffet, the Fish and Chips,Grill or Pizza than eat in the Restaurant. The service was poor and slow and many, many times we did not have the proper utensils on the table.
The entertainment...it is a poor imitation of anything professional. The dancers are amateurish although they try hard.
We have always loved Carnival Cruise Lines, enjoyed our cruises with them and we can't figure out what is causing the Glory to be such a "dud". Perhaps it is the flow of the ship that causes it to be so WRONG. I would not travel on this ship again but would not hesitate to travel on other Carnival ships that we have enjoyed thoroughly.
On a positive note: The ports are great; Key West, Belize, Cozumel and Progresso. Disembarkation was a Nightmare, however. I am not sure what happened this day but we went off with the "poor souls" who took the "optional carry your own luggage and get off quicker" and that was at 10:30 AM!!!! (We checked our luggage and would have been content to wait our turn, however, it was so disorganized that we finally just jumped into the chaos that was our "disembarkation")I have heard on this site that other cruises have gone great in this area, but not on our cruise. Actually, people were arriving for the next cruise and the ship had only called the 3 upper floors!! I feel sorry for the crew who had to clean the ship, make the rooms and prepare for the next cruisers when most of the ship's passengers had not yet disembarked.
Another positive note: We had a rescue at sea coming out of Cozumel.....four fishermen who were drifting out to sea. Our captain and crew did a marvelous job of rescuing them!! I heard they were dropped off in Progresso the next day with transportation provided to their home in Cozumel. They were lucky!! Kudos to our Captain.