TOTALLY FORGET ABOUT HAVING A CONFIRMED CABIN ASSIGNMENT - A CONFIRMED RESERVATION IS MEANINGLESS TO THE FOLKS AT CELEBRATION CRUISE LINE. Three couples booked our reservations almost three months in advance to celebrate a birthday, and we selected cabins together on deck 8, departing out of West Palm Beach mid-April. We received email confirmations, including cabin numbers. Two days before the cruise, all of our reservations were again confirmed on-line. During check-in, however, we were unceremoniously and inexplicitly advised that our 3 cabins were changed to decks 5 and 6!!! The cabin assignment change was not due to any maintenance problems with the cabins on deck 8. Someone at Celebration just made an arbitrary decision to give away our three confirmed cabins to someone else...and move us to not just lower decks, but to actually split us up and stick us on different decks.
We immediately went to customer service. the rep acted like it was no big deal to have your assigned cabin given away to someone else. We were chastised that "the cabins are all the same." Still docked right at the port, the rep actually advised that the customer service desk had no phone service to contact anyone in reservations to ask about the situation. Funny, I had phone service. I pulled up my reservation email and called my Celebration booking agent, Diana. She found our original assignments in the computer, as well as the changed cabin assignments. However, she could not explain what happened, didn't act as if the situation was unusual, and coldly advised that she "could not contact anyone.
The rooms were comfortable, despite having no safe, no drawers, no U.S. outlets, and no refrigerator. We never found our life jackets. The Cove Restaurant had really great food, although it turned into a two hour dinner with a long hard unpleasant sales pitch for their special wine decanter. (We went to the Crystal on the 2nd night and bought two from a sales lady with a much softer sell.) The entertainment on the 2nd night was great. Staff on board the ship (other than customer service and reservations)were extremely friendly.
This was just a short weekend getaway and we didn't expect much...so on the whole we ended up pleasantly surprised. But travelors should have the ultimate expectation that confirmed reservations actually mean something. Don't think I can get past being illegally bumped to lower decks enough to ever give this cruise line a second chance. There are too many great cruise specials to be found out of Miami and Fort Lauderdale, instead.
Oh, one last thing. Custom agents are scheduled by their agency to handle traffic for all cruise lines, however, it's traditional that most cruise lines pay for extra custom agent "details" so as not to inconvenience and unnecessarily delay their customers. Not the Celebration! Once you actually get off their ship, expect it to take well over an hour to get through customs. And then there's a line to get your car from the valet. Most of their cruisers are Floridians. I hope you aren't trying to actually make an airport connection!