I booked this cruise for my husband and I for our Honeymoon. It will be memorable to say the least. Everything started out pretty well with our embarkation. Everyone but the porters seemed to be pretty friendly. I was eager to get to our stateroom, since I had ordered a surprise for my husband. Much to our dismay there would be no surprise waiting for us, and the purser's desk was not too happy to help me find out why it was not. No big deal, I would just explore our home for the next week.
What a grand ship it was, and I was ready to set sail. It would be several hours before my surprise would be waiting in our cabin. The cake looked absolutely nothing like the image online, nor the image in the display case on the ship. Also there were no plates, no forms, no knives, nothing to eat our cake with. It seemed to be too much trouble to ask room service to get us anything we needed. They opted to provide one plate, 2 forks, no knives. Our sheets had holes in them, stains were on our bathrobes. I mentioned this to our cabin steward, one of the few times were actually able to see him. He stated that sometimes these things happen, and did nothing to fix it. We had to hunt him down to get him to convert our bed for us.
Yet I was determined to have fun on my Honeymoon. How could I let this affect a very romantic week. Just give the staff of the Miracle enough time, and they will find a way to ruin a vacation. We had problems with our bill on several occasions, and it was a pain to get them taken care of. They would tell us to come down to the pursers desk, we would, it would not get corrected, so we would have to go back down there to get it corrected again. The icing on the cake was when we got back from our last port of call, exhausted from all the fun we had while away from the nightmare ship, we made the mistake of ordering room service. We got the wrong food, and the sandwich that I had ordered came with another something special that I did not order HAIR!! That's right, a long piece of black hair that was all up in my sandwich, and another strand underneath my sandwich. I was quite furious and upset.
I called the pursers desk to inform them of the problem. Of course I was told that "I" needed to come down, they would not send someone to my room to come talk to me. I ventured downstairs and was given the response "What do you want me to do about it?" What I wanted them to do about it was not ask me in the rude way that they did, but for them to just tell me what they were going to do to fix it. 10% off my next cruise was their solution. The only problem with that is that they would have to get me to actually board another one of their ships. That is not likely. I asked to speak to the room service manager, I was told that he was unavailable right now but he would give me a call shortly. I took my hair infested food back to my room and waited for my call. Over an 1 1/2 hours had passed, still no call. I call down to the pursers desk asking to speak to the room service manager. I was told he would not be available for another 45 mins to an hour as he was not on shift yet. This information would have been helpful beforehand, as I would not have been waiting in my room waiting for him to call me back. He does show up, and was the only nice person in regards to this hair incident. He apologized and almost sounded like he meant it. He stated that this had never happened before, but he had only been on the ship for 2 weeks. I now wished I had brought some food with me in my suitcase because I had to live on this boat another 2 days & nights eating food from their unsanitary kitchen. I am only glad that I found out after I was in the airport on my way home, that the mascot of the boat let me know that one of the employees had a cockroach in her food. Another passenger informed me on the plane ride that she too had a hair in her food. Her friend also experienced a flooded suite due to the fact that toilet was broken.
I was told by Carnival and my travel agent before I booked my cruise, that I should pre-pay my tips to make things easier, but I could adjust my tips up or down based on service. I prepaid, and was upset to find out that they would not adjust them and I would have to wait until I got off the boat, I did and called the number that they gave me and was told that I needed to do it while I was on the boat. Carnival has still done nothing to fix this problem. There were charges that were incorrect on my bill, that took them forever to correct. One of the many times I was at the pursers desk fighting bad charges, another gentlemen was down there stating that he had this same incorrect charge go on his account 3 times now and he was livid. The staff seemed to not care about it. I would highly recommend that anyone think twice about boarding the Miracle. I will never go on Carnival again, and will be reporting Carnival to the BBB and to the board of health.