The Captain kept referring to the "Beautiful Oosterdam". Well he should have walked around to see it more closely. So let me tell you about this ship:
Threadbare furniture, cracked leather seating, filthy chairs you wouldn't want to sit in, lampshades in dining room scotch taped together, restrooms that either smelled of urine or were not working, 3 out 8 treadmills dysfunctional and our bathroom drain was broken and had to be used manually to get rid of the water.
The Lido Buffet was a Chinese fire drill - you had to run all over the place to get your meal. The food was cold and the selection boring. The drinks were served in juice glasses so you had to fill them up several times. And there was absolutely no logic to the layout......none! And you couldn't help yourself to anything it all had to be served.
The cabin stewards were magnificent but the waitstaff was unhelpful. Whatever you asked them the answer was "I don't know".......unless they sent for their supervisor. My guess was they didn't speak English.
On the plus side: the restaurant food was tasty, well presented and superior to other Carnival lines; the entertainment was professional and the disembarkation procedure was phenomenal.
Unfortunately this was my first - and probably last - Holland America Cruise as it did not meet by a long shot my expectations.