So they have a lawn - it's dead in spots as are many of the shrubs surrounding it. For the first 3 days of the cruise it was covered in plastic and roped off with caution tape. I booked an alcove for some quiet time, only to have the crew pressure-washing the flagstone patio, someone trimming the dead grass with electric clippers, and someone else with a shop vac sucking up the dead bits. Not restful at all. Our first cabin was on deck 12 and the noise from the buffet area directly above us started at 5AM. After 3 days we were moved to another cabin on deck 9, which had been vacated due to a death. That cabin was quiet as a tomb.
Concierge class used to include a butler (at least it did on Millennium in 2004 and Infinity in 2007) but does no longer. For almost $300 extra for your concierge class cabin you get the use of some binoculars, and a plate of inedible appetizers every afternoon. (Would you eat shrimp or salmon mousse that had come to room temperature?) Pillow menu, what pillow menu? On top of that we were forced into prepaid gratuities which included $4/day for the concierge. With 280+ concierge cabins that's $2000/day in tips. And the guy wasn't at his desk during posted hours (he was in training). The storage space in the cabin is laughable. There is one small closet and three drawers. There are an additional two shelves at ceiling level above the beds, but unless you're athletic and can climb on the bed, you can't use them. So what do all those folks in scooters, wheelchairs and walkers do?
In a 12-day cruise with 6 sea days I expected organized bridge games. There were none. I was told that Celebrity has stopped doing bridge on any cruise. There were dozens of disappointed people. We were prohibited from removing cards from the incredibly small card room. After I finally found the concierge and got some cards from him we were prevented from playing cards in the buffet area since those tables are for food service.
The ship's decor looks like they went to a tag sale from the Austin Powers movies and all those 70's casinos that have been torn down in Vegas. Avocado green, harvest gold and sunset orange in the buffet. Haven't seen that since the 60's. White vinyl chairs in lounges waiting for Blofeld to show up. The dining room was described as having "old Hollywood glamour." Unless you count the 2-store photon torpedo rack that is used to hold wine bottles there is nothing Hollywood or glamorous about this room. The light fixture is hundreds of chrome and clear spheres with so many burnt out bulbs we couldn't count them. It was also dusty, but it would be impossible to clean without dismantling it.
The chandelier in the atrium lobby, which should be the focal point was seriously undersized for the space, and was made of melted bits of lucite plastic. Bleh. There was a ficus tree wedged amongst the glass elevators which dropped leaves on unsuspecting passengers four decks below.
The shows were a disappointment. They are emulating Cirque du Soleil and doing a bad job of it. Someone spinning on a trapeze while the dancers sway in the background while singing the same 8 bars of music over and over is not entertaining. It's junior high. I feel sorry for the performers having to do this schlock.
The ship is a tin-can. Noise (not just in cabins) was prevalent. One night we were doing 7 knots in a dead calm sea, and every 15 minutes there were two loud bangs in succession, as if we had run over a whale (I'm sure we didn't). It caused the ship to shudder. I'd hate to be on one of these Solstice class ships in heavy seas at a decent rate of speed.
The food was great (outside of the appetizers delivered to our room) and the Murano was spectacular. Service was of a level I expect from Celebrity, except for the concierge part. This is a fairly expensive cruise line, but you can get on much nicer ships with food that's just as good without paying that high price, especially for the non-existent concierge class service. That is a joke.