After having taken three ocean cruises, the cruise aboard the American Queen was a very nice change. We enjoyed the more personal service that is possible with a maximum capacity of 430 passengers. We appreciated the helpfulness and pleasant demeanor of all the staff we encountered.
The boat and its furnishings are very nice and seemed to be well maintained. The only equipment problem I noted ...
Dear Former Non-Cruiser, Thank you for your review and kind comments. Please know that we take our guest's feedback very seriously and are looking into your experience regarding the...
We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to leave .We had Suite 509 .It was shabby,depressing ,dark and poorly equipped .We tried to change but the boat was full .
The experience in the dining room ...
Dear Mr. Barnet,
It is extremely unusual to hear comments such as yours. At American Queen Steamboat Company, we strive to deliver a river cruise experience that exceeds all expectations. ...
Seeing the mighty Mississippi has been on our list, if only for the size and its place in history. We travelled from Australia to cruise on the American Queen for a 9 night Lower Mississippi New Orleans to Memphis itinerary. Cruise included a first night stopover in New Orleans at the very convenient Riverfront Hilton, which had a pre-checkin facility, which was easy to do. We did our own ...
Dear BravoTango,
Thank you for the 5 star review! We are thrilled to hear that you had such a great time! Our on-board staff work very hard and I will pass on your compliments to them! The...
What better way to explore America than on the great Mississippi River? I wanted to get a feel for travel by riverboat, and the American Queen did not disappoint! We embarked in Memphis and ended in New Orleans. The river ports along the way-- some big, some small-- were all charming and exciting in their own way. While on the boat, the staff were outstanding. The housekeepers were probably the ...
We had dreamed for sometime of cruising the Mississippi and in August after 40 some cruises on the Ocean Ships we lived our dream. ASQC used the beautiful Sheraton Downtown Memphis for our pre cruise stay. Loved the city ! Rode the Trolleys and had great ribs ant Central BBQ.
When we first laid eyes on American Queen she was tied to a tree at Mud Landing (choking the stump) we later learned. ...
Dear hootmon,
Your excellent review made our day here at American Queen Steamboat Company! We sincerely appreciate you taking the time out of your busy day to provide such a detailed and...
there was a credit of $800.00 from a previous sailing with the American Queen Steamboat company.
We wanted to try the American Queen - the biggest of the 3 ships in the American Steamboat co.
We were waiting for the last minute deal , we found this cruise in a very short notice of departure.
the ship was built in 1995 - a paddle wheeler, the steamboat built back to the Victorian history ...
Dear Rachel Wu,
Thank you for taking the time to submit your review. We are pleased to learn that you were able to use your credit and experience cruising onboard the American Queen . We...
we cruise in the Mississippi River starting from New Orleans Louisiana to Memphis TN withthe American Queen .Every day we stopped in 1 town, Nottoway Plantation in Nottoway,visting -the White castle completed in 1859 -64 rooms, then St. Francisville ,St. Louisana-the plethora of beautiful & charming antebellum period homes & architecture.then Natchez,Mississippi -charming river town first ...
Unique, beautiful itinerary and fabulous entertainment and service staff mostly wonderful (but inconsistent Pursers Desk courtesy) but some cautions for those with special needs, diets and health concerns.
Most staff are incredibly good, polite and service excellent. The scenery was beautiful and unique. Entertainment was top notch. Cabin Steward did a great job. Mostly quite nice but older ...
Dear leplep,
Thank you for your feedback. We are happy to learn that you enjoyed your cruise on board the American Queen. It is uncommon for us to receive negative feedback and sincerely...
This was probably the best cruise experience my wife and I ever had in over 16 years of cruising on a variety of cruise lines.
The all-American crew provided first class service and did put some meaning to the idea of joining the AQSC family.
American Queen was a true elegant Southern Belle affording us an experience closeted in sophisticated Southern Charm with true superior service.
The ...
Dear KeithandLiz,
Thank you so much for the rave review! We are very pleased to learn that we exceeded your expectations and you are our customer for life! Our team works extremely hard to...
I like river cruising. To make a comparison of the two United States based river cruise lines, I took a cruise on the American Queen from Louisville KY to St. Louis MO.(( A year ago I traveled on American Cruise Lines (the competitor) on their Columbia River cruise.))
Great pre-departure hotel in Louisville. The Brown Hotel. Location was good for walking to many tourist venues. Good ...
Response from AlexL, Consumer Marketing Mgr. - AQSC
Hi TresTX,
WOW - what an awesome review! Thank you for sharing this overview of your recent American Queen river cruise. We are thrilled to hear that you enjoyed your voyage with us and...
Sail Date: July 2018
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