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Costa Serena Cruise Reviews

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Member Reviews
53% Loved It
Cruise Critic Review
4.0 Editor's Rating
When Costa Cruises launched Costa Serena in 2007, I wondered how the Europeans at whom it was aimed would react to an American designer's concept of classical mythology, with polystyrene Greek gods floating ...
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143 Costa Serena Cruise Reviews

Cruiser rating
Excellent
44
Very Good
29
Average
34
Poor
15
Terrible
17
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Family Cruises
Family Cruises
30
First-Time Cruisers
First-Time Cruisers
8
Holiday Cruises
Holiday Cruises
4
Senior Cruises
Senior Cruises
4
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
doctorpj
Member Since 2015
1 review
0 forum posts
1 helpful vote
My family had a great time, we really did, but we probably won't do this ship again. My kids are 8 and 6 and they loved it. This particular trip was organized by a local tourist company based out of Nanjing. Originally it was to go to ... Read more
Holidayqueen 2
Member Since 2015
2 reviews
0 forum posts
0 helpful votes
Sailed March 2015
Where do I start? After reading many terrible reviews of the Costa Serena after I had booked this cruise I should've learnt my lesson & cancelled it! Several times I tried to contact Costa by email prior to departing with some ... Read more
Keith from Rugby
Member Since 2015
1 review
0 forum posts
0 helpful votes
Sailed March 2015
Let's start with a basic, fly for 8 hours and are met by nice air conditioned car to Dubia port where told would not be allowed to board for 5 hours, 3pm and waited in cramped uncomfortable lounge ...when asked why the delay told nothing ... Read more
Appleorchard5
Member Since 2015
1 review
0 forum posts
1 helpful vote
Sailed March 2015
Whilst not a major cruiser we have completed enough to know this was the worst of our experiences and total rubbish. We will never cruise with Costa again. As part of a package advertised on cruise critic we spent 4 days in Dubai then 7 ... Read more
lizboyle
Member Since 2002
2 reviews
493 forum posts
0 helpful votes
Sailed March 2015
Arrived at the port at 3pm after a late check out from our hotel. Embarkation was a breeze. Purchased drinks package prior to sailing and was able to use it immediately. Ok, our cabin wasn't ready till 8pm, but we knew that prior to ... Read more
jillyp4perfect
Member Since 2015
1 review
0 forum posts
0 helpful votes
We arrived early hours into Dubai in the early hours of the morning, and got a taxi to the ship – approx. £12. So Easy. Check in for the ship was really smooth and quick. A representative at the terminal greeted us, asked us ... Read more
lonmickdon
Member Since 2015
1 review
0 forum posts
0 helpful votes
Sailed March 2015
We have just returned from the worst imaginable cruise possible. We expected to go on a cruise of Dubai and the Jewels of the Emirates. On arrival at the Costa reception desk in Dubai we were handed a letter stating that minor works were ... Read more
Happy695
Member Since 2015
1 review
0 forum posts
1 helpful vote
Sailed March 2015
Cruised the Dubai Emirates on 13/03/2015 Costa Serena GOOD POINTS: Lovely weather Large clean ship Entertainment group worked hard and shows were good Most staff were really friendly.....but there were a few who were not (as if they ... Read more
StanSue
Member Since 2015
1 review
0 forum posts
0 helpful votes
Sailed March 2015
Having read some of the previous comments we went on this cruise expecting the worst, however things turned out much much better than expected & our advice to anybody due to travel is go with an open mind & enjoy yourselves, also ... Read more
Bluboy
Member Since 2015
1 review
0 forum posts
0 helpful votes
we have just returned from a 7 night cruise on Costa Serena - sailing from Dubai. What an awful experience. I did research a lot of reviews, but still went with an open mind. I have cruised several times with other various Lines, but this ... Read more
D_lou
Member Since 2015
1 review
0 forum posts
0 helpful votes
I really don't know where to start! A disaster from day 1. This was my 13th cruise and without any shadow of a doubt the worst ship and company I've ever sailed with. There were however 2 good points......1. The few nice passengers we met ... Read more
Helpful? Thank D_lou
2009Charlie
Member Since 2015
1 review
0 forum posts
0 helpful votes
Now where do I start.  Having done dozens of cruises with the likes of Princess,  P&O, NCL, Celebrity and Royal Caribbean I have learnt that apart from small differences in presentation,  the typical fair of different ... Read more
volata
Member Since 2015
2 reviews
0 forum posts
0 helpful votes
Sailed February 2015
Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I personally have been sawn into ... Read more
volata
Member Since 2015
2 reviews
0 forum posts
0 helpful votes
Sailed February 2015
Overall very good experience, tasty food, a-la-carte portions were small, but very tasty. We purchased all inclusive drinks package, which was good value for money. Very good entertainment, piano bar- fab! I personally have been sawn into ... Read more
chriskav
Member Since 2015
1 review
0 forum posts
0 helpful votes
You have to expect to get a discounted ship if you pay a discounted price - we except that.... but does that really mean that you should expect poor customer service and worse of all dirty pillows and bedding. We paid £850 each for ... Read more
JeffLenehan
Member Since 2015
1 review
0 forum posts
0 helpful votes
Sailed February 2015
The worst Cruise Ship I have ever experienced and will never trust this Company again. My Cabin was 2412. Fine in itself but nobody should have to endure the level of noise that I experienced coming from Deck 3 above which was obviously ... Read more
Jon44
Member Since 2015
1 review
0 forum posts
0 helpful votes
Having read the 2 previous reviews, I find it hard to believe that we were on the same ship. I too have been on dozens of cruises with Cunard, P &O, royal carribean ets and having read some previous reviews! I booked this cruise with ... Read more
Helpful? Thank Jon44
Special Brother
1 review
0 forum posts
0 helpful votes
I don't often review holidays but to be honest this WAS AN ABSOLUTE DISASTER. Do not use Costa if you want a relaxing time. The food is POOR. The breakfast was a 'Fight' to get food and even then there was NO Orange Juice! Only One of the ... Read more
cardiffian
Member Since 2015
1 review
6 forum posts
0 helpful votes
Sailed February 2015
We have just returned from this cruise. Our flight arrived in Dubai around 7.15 in the morning so just picked up our cases and went straight to cruise terminal to drop off the cases then picked up a taxi, did some sightseeing then had a ... Read more
frandrake
Member Since 2013
1 review
3 forum posts
0 helpful votes
It has been a rather disappointing experience. This was our second cruise, the first one being a 7 day trip in the Mediterranean with Royal Carribbean on a smaller ship (Legend of the Seas). Costa Serena did not deliver what we were ... Read more
cappadocia
Member Since 2015
1 review
0 forum posts
1 helpful vote
Sailed February 2015
Embarkation went very smoothly with no queue. Our outside cabin was a good size. We had a table for two this time at dinner which was much better than having to sit with 4 strangers like we did last time. Would much rather have the choice ... Read more
spligit7
Member Since 2015
1 review
0 forum posts
1 helpful vote
My overall impression of Costa Cruises is one of obtaining clients with attractive advertised prices for their cruises but falling short of the quality and service of cruise lines like Holland America, Cunard & Norwegian. None are ... Read more
Janusz
Member Since 2015
1 review
0 forum posts
0 helpful votes
Sailed February 2015
We traveled in pair (two person 30 year old). We don't use flight deal from costa (flight&hotel self-booking). Ship is clean and maintained but slide on roof does not work (excluded from use). Very very poor food, buffet closed after ... Read more
guth
Member Since 2015
1 review
0 forum posts
0 helpful votes
We are regular Costa Cruisers, and have enjoyed many good trips on several ships. Our stay pre cruise was in the fabulous Meydan Hotel on the race course with wonderful food and accommodation. Wish we could say the same for the rest of our ... Read more
Helpful? Thank guth
CLAIRE CLARKE
Member Since 2012
1 review
5 forum posts
0 helpful votes
Sailed February 2015
We had a great time - much better than expected. We had a balcony cabin this time which we loved. Bigger than many other ships. Similar formula to most other cruises except for no casual evening buffet. We had opted for late sitting so ... Read more

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