Very sad because this was my third time cruising with Norwegian but this ship was over crowd .. they were lots of angry people screaming, It was impossible to have access a wheel chair for an older person. There were passengers with no manners at the garden cafe. They just crossed you and do not care. Served lots to food to waste
Many on the ship’s staff felt our same frustration. But ...
This was our second cruise with NCL and really enjoyed it. Embarkation went as we thoguht it would, everyone is arriving basically at the same time, so you would expect to wait. Disembarkation went very smoothly for us. We picked the smaller ship because we just wanted to relax. My only issue was since it was a smaller ship and we left at the tail end of the noreaster, you were able to feel ...
We chose this cruise last minute for a quick, less expensive getaway from NYC so we didn’t need to fly. We usually cruise with Azamara and now I know that Az is more suited for our tastes. Embarkation was a disaster as was debarkation. Truly horrific. The cabin was good. Very clean. The staff was mostly friendly but many of the dining room staff were trainees and really weren’t trained properly. ...
It was my families 1st cruise. Planned 6+ months in advance and we couldn't wait. We were told all these great things about cruises in general. Our trip began in NY port and it wasn't the bets of days but that's ok. We get there to have to wait outside in the chilly/wet air for30 min before being let in. Once inside it was utter chaos! lines and lines of people waiting to get through security. ...
We chose to embark in NYC because it was closest to home and fitting our budget. Not realizing that embarking and disembarking turned out to be a nightmare, standing in line for 3-4hours each way.
Instructions for attending the drill and even once landed early in Providence Bahamas, there were not instructions on the TV channel to be able to disembark until we saw people returning from their ...
Been on gem 7 times 5 times suppose to stop at island . My god weather was good no waves wind just a little not bad saw royal carib ship stopped and was sending passages on to there island ..i feel you should take the stopping at to maybe stopping at ... It really stinks you save all year for what ????do not think i will be sailing with you guys anymore ...also telling everyone i know not to also ...
Embarkation was poor long lines, long wait because we are platinum we were able to go first. The disembarkation was horrendous long lines for at least an hour and a half. we almost had fist fights between the guests. Not enough staff to direct you and let you know what is going on. Another disappointment was not being able to go to their private island. They claimed it was dangerous. No winds Seas ...
Went to guest relations five times during this cruise regarding my account credit vs a balance they were showing. Each person told me somethng different. On the last night of the cruise, I was told to spend a certain amount of money in order not to lose non refundable credit. However, the next day, my account was then showing a balance. That fifth person I tried to talk with on Saturday, had me ...
My travel companions and I (we were a group of 4 in two cabins/ 2 people in each cabin) chose this cruise for the itinerary, price and the fact that we had never before sailed on Norwegian and wanted an opportunity to try the Norwegian cruise line. Unfortunately we were extremely disappointed with just about the entire experience. Specifically,
1. Cabin steward never came by to introduce ...
We chose this cruise because of the dates and destination. Cruised over 30 times but this was our first time on NCL. Not impressed at all and found them to be sub par compared to other cruise lines. Entertainment is not very good, food is lousy and cold, crew is unorganized, and the ship is a bit outdated. Food at the buffet is always cold and low quality, with the exception of the hamburgers and ...