Was so looking forward to cruising with royal again, so disappointed with the staff! From top to bottom of the employee release, on board as well as corporate. All issues fell on deaf ears!!! What a disappointment. Was treat always like the customer was at fault and needed to prove our case. The mold in the hallway and public places were outrageous. The whole staff looked and acted like "if we ...
We like to take an Autumn holiday to get an extra bitof summer and this proved perfect.
Brilliance continues to be an excellently fitted out ship. Great cabin (9230) and steward. Far better and well maintained public areas than on many more recent ships. Plenty to keep us occupied day and night with activities. Not one member of staff nor officer or crew was other than helpful and ...
This was our 3rd Royal Caribbean cruise. The ship was nice, the service was great, the ports were great, the excursions were good, we were just disappointed with the food. We ate in the dining room the first 2 nights. The first night the pasta dish tasted like something that would be served in my grandmother's assisted living center. The second night no better and served lukewarm. So we ate ...
I choose this cruise for the destinations. Never cruised with Royal Carribean before but it was an excellent cruise. Embarkation and disembarkation really smooth. The ship itself was in great condition. Really liked the Winjammer restaurant setup with the different food stations. There was no waiting lines that you get on other ships. A great idea. I found great choices of food. Desserts so good. ...
We enjoyed our first cruise on this ship in 2016 and enjoyed it so much we booked to sail on it again.
Embarkation in Barcelona a speedy and efficient process, so you can then board the ship. Once on board we went up to Windjammers for a buffet lunch, the down to the Minstrel Restaurant to sort out our table for dinner, again all very well organised process.
We able to access our cabin by ...
We picked this cruise as we wanted to spend a night in Venice and also go to Montenegro.
Unfortunately due to weather we were unable to get into Montenego so we went to Malta instead. Malta was very interesting. The sail in was amazing.
The weather was a bit cooler than expected when we booked it (though we packed accordingly). Seas a bit rough at times.
We enjoyed the ship, activities ...
Great itinerary and lots of fun places to see. RC cruise line however is cheapening their service and charging every time you want to do something. They try to force you into their excursions by not allowing private tours access to the proximity of the ship. Excellent service by some of the staff, others were going through the motions? I asked one 15 year veteran if they liked their job, and they ...
Choose this cruise to celebrate 30th wedding anniversary with friends because it had a lot of Italy ports. Lots to see. It was a great introduction to sailing the Mediterrean for the first time. The Brilliance is a smaller ship that was easy to get around. Cabin size good. Food in main dining room not great, and lacked consistency in presentation. Shows typical cruise line fare. Best thing Royal ...
This was our fourth RCI cruise and second on Brilliance. I have food allergies and its important that the working language aboard is English. RCI has always come through with excellent waiters. (We have used other lines in the Caribbean with good results too). We chose RCI because of past experience , the itinerary and price. We had done eastern Med three years ago out of Venice and the ...
Good length of cruise, variety of ports and good amount of sea days.
Service in most areas was slow, sometimes surly and the worst we have experienced on all our cruises. We had hoped to go on the new ship next year but we have both been put off by the lack of service. When we did get service it came across as just 'tip gathering' and ingenuine. Certainly friendliness, personableness and ...