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Crystal Serenity Cruise Reviews

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Crystal Serenity
Member Reviews
83% Loved It
Cruise Critic Review
5.0 Editor's Rating
There's a reason Crystal is consistently voted a fan favorite among luxury cruise devotees. Yes, 535-stateroom Serenity is now more glamorous than ever, having emerged from a dramatic $52 million makeover as a ...
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Departure Dates:
2016
JUL
27
WED
AUG
06
SAT
AUG
16
TUE
SEP
17
SAT
SEP
17
SAT
SEP
23
FRI
SEP
24
SAT
More

150 Crystal Serenity Cruise Reviews

Cruiser rating
Excellent
95
Very Good
27
Average
12
Poor
11
Terrible
2
See reviews for
Luxury Cruises
Luxury Cruises
79
Senior Cruises
Senior Cruises
9
Repositioning Cruises
Repositioning Cruises
9
First-Time Cruisers
First-Time Cruisers
6
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service

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blaze14
Member Since 2007
2 reviews
33 forum posts
0 helpful votes
Friendly staff learned my name and even remembered my orders for breakfast and in bars. Entertainment included impressive circus type act, magic show, outstanding strings music group (that remembered requests and played songs on following ... Read more
blaze14
Member Since 2007
2 reviews
33 forum posts
0 helpful votes
Friendly staff learned my name and even remembered my orders for breakfast and in bars. Entertainment included impressive circus type act, magic show, outstanding strings music group (that remembered requests and played songs on following ... Read more
carlabeth
Member Since 2002
2 reviews
30 forum posts
0 helpful votes
My husband surprised me with a week cruise on Crystal. I only had a couple weeks notice that we were going, and usually I prefer to plan more in advance but Crystal had everything so well in hand and well organized that this wasn't a ... Read more
76mike
Member Since 2012
3 reviews
0 forum posts
2 helpful votes
Sailed September 2013
Hi: For a comparison, you might want to see the Review I wrote on Seabourn in May of 2012 under the name of 76mike. The food aboard the Crystal Serenity was fantastic--very similar to that on Seabourn. It would be hard to "pick a ... Read more
greynolds
Member Since 2013
1 review
0 forum posts
0 helpful votes
Sailed September 2013
My wife and I have always had a stereotypical opinion of what a cruise would be like having seen documentaries on the subject, portraying a negative view. So when the opportunity arose to try one we agreed with some trepadation. How wrong ... Read more

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JAB1985
Member Since 2013
1 review
0 forum posts
1 helpful vote
This cruise was simply an unmitigated disaster. I have been on plenty of cruises to know what good service is and what to expect, and Crystal simply failed. The reviews convinced us to take this cruise, and I hope this review convinces you ... Read more
travellingtobroadbeach
Member Since 2012
3 reviews
55 forum posts
0 helpful votes
For our first ever cruise and after much research using Cruise Critic my wife and I decided to on Crystal and the Crystal Serenity. But as many had told us - after Crystal it would be all downhill - yes we were spoilt!!! The Crystal ... Read more
stevebluestein
Member Since 2013
1 review
0 forum posts
8 helpful votes
Sailed August 2013
HI don’t take vacations Why? I never leave my home and it’s hard to get Paris to visit ME. So when I do take a vacation it’s a big deal. The big deal started seven months ago when I decided to take another cruise. Are you ... Read more
Hoveto
Member Since 2010
3 reviews
75 forum posts
0 helpful votes
Sailed August 2013
This was our fourth/fifth Crystal Cruise (this was a back to back cruise) sailing from and back to Dover, so no flying. Do wish that Crystal would sail south from the UK without flying. Embarkation at Dover was very smooth. Once onboard ... Read more
ys124
Member Since 2013
1 review
0 forum posts
0 helpful votes
I have had 4 cruise lines so far, all smaller luxury cruises; Regent, Silver Sea, Seabourne and this time, Crystal. I msut tell yu Crystal was the most disappointing of them all. We took Crustal as we were encourageed by the high ratigns ... Read more
Helpful? Thank ys124

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FL Golfer
Member Since 2011
6 reviews
239 forum posts
0 helpful votes
Sailed July 2013
Effortless embarkation & debarkation We were able to walk right up to check-in with no line and immediately proceeded to board the ship. The debarkation was equally stress free and we left the ship at our leisure. Phenomenal food and ... Read more
prof1420
Member Since 2011
5 reviews
6 forum posts
0 helpful votes
On this Baltic cruise Crystal continued to live up to its high quality reputation but the jury is still out on whether going all inclusive has caused a decrease in the level of service. We could not decide. The staff was still very ... Read more
secondtimecruzer
Member Since 2010
2 reviews
0 forum posts
0 helpful votes
Sailed June 2013
I am 42, and DH is 47. We have been on one Regent Navigator cruise, one Silversea Silver Spirit cruise, and one Paul Gauguin cruise. I still consider us cruise newbies. We have specific needs as we are "quirky" at the best of times, and we ... Read more
catlib3
Member Since 2013
1 review
0 forum posts
0 helpful votes
The cabin was as advertised and as expected. The bedding was luxurious. The bathroom was spacious by ship standards. The food was good, not great, which was disappointing, since we expected great. The cheese selection was outstanding. The ... Read more
LosAltosTraveller
Member Since 2013
1 review
0 forum posts
0 helpful votes
My wife and I had never been on a cruise before as it just didn't seem like our kind of thing. Nevertheless, we signed up for this cruise, Crystal Cruise 3309, which went from Venice to Rome with 5 stops in between. Since it's a long way ... Read more

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Tillylovesseabourn
Member Since 2008
3 reviews
728 forum posts
0 helpful votes
As a lover of luxury cruises I was really hoping to add another cruise line like Crystal to my list of favourites. However, the reality is that,as hard as this line tries to market itself to the all inclusive cruiser, it does not match ... Read more
letsgoacruisin
Member Since 2011
1 review
1 forum post
0 helpful votes
Sailed April 2013
This was our fifth Crystal Cruise and possibly our last. In my eyes, it was the classes and fabulous, educational lectures during sea days during our prior Crystal Cruises which distinguished Crystal from other luxery & non-luxury ... Read more
Spysmum
Member Since 2010
20 reviews
7 forum posts
0 helpful votes
Sailed April 2013
As veterans of many Transatlantic cruises, on ships large and small, we had high expectations of the Crystal experience. Our expectations were exceeded well beyond our dreams. This was a cruise that fulfilled all our hopes, and with a ... Read more
paul bernard
Member Since 2009
3 reviews
52 forum posts
0 helpful votes
Sailed March 2013
We so much liked the Fall 2012 T/A on Serenity that we didn't need much convincing to book this voyage as well. In both cases the chief attraction for Nancy was the ballroom dancing theme, with the opportunity to take private dance lessons ... Read more
ricki
Member Since 2002
2 reviews
3,906 forum posts
0 helpful votes
Let me preface my post by saying we had a WONDERFUL time on this cruise! Great friends, new friends, excellent food, service, and entertainment! I am still going through Crystal withdrawals 5 days later. Embarkation: The ship was ... Read more
Helpful? Thank ricki

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Annalise
Member Since 2002
9 reviews
75 forum posts
0 helpful votes
Sailed January 2013
Although still very good, this cruise disappointed us from the perspective of service that is Crystal's trademark. The new all-inclusive program has resulted in a profound lack of enthusiasm among the staff. Now that everyone receives the ... Read more
gaspari
Member Since 2006
1 review
4 forum posts
2 helpful votes
Sailed December 2012
We believed the PR about Crystal's ultra luxury image, and were expecting to be wowed. Well, whilst overall we enjoyed our cruise, we were somewhat underwhelmed. We were surprised at how dull and dated many areas of the ship were (we ... Read more
TxnAquarian
Member Since 2005
8 reviews
1,615 forum post
0 helpful votes
Sailed December 2012
For Christmas 2012, I decided to return to Crystal after a 4-year break to try other lines. I had always said that nothing else at sea compares to Crystal. But this cruise was a disappointment. Too much smoking, no one to greet us on ... Read more
Dancer Bob
Member Since 2008
11 reviews
1,497 forum post
0 helpful votes
Sailed December 2012
Transatlantic, December 2012, marketed by Crystal as Big Band and Ballroom theme. I have no interest in Big Band but chose the cruise because of the Ballroom theme. Having done Transatlantics on Costa and Cunard a year ago, I can compare ... Read more
ryndam
Member Since 2002
3 reviews
742 forum posts
0 helpful votes
Now that we have returned to the reality of winter, even in usually warm Houston, I thought I would take a few moments to reflect on Serenity transatlantic V2327, Barcelona-Miami. In the words of the attorneys, "these comments represent my ... Read more

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