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Crystal Serenity Cruise Reviews

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Member Reviews
85% Loved It
Cruise Critic Review
5.0 Editor's Rating
There's a reason Crystal is consistently voted a fan favorite among luxury cruise devotees. Yes, 535-stateroom Serenity is now more glamorous than ever, having emerged from a dramatic $52 million makeover as a ...
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Departure Dates:
2016
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134 Crystal Serenity Cruise Reviews

Cruiser rating
Excellent
86
Very Good
26
Average
9
Poor
8
Terrible
2
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Luxury Cruises
Luxury Cruises
68
Repositioning Cruises
Repositioning Cruises
9
Senior Cruises
Senior Cruises
8
First-Time Cruisers
First-Time Cruisers
6
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
ggo85
Member Since 2006
4 reviews
446 forum posts
1 helpful vote
This review is written from the perspective of long-time cruisers on “mainstream” lines who decided to try a “luxury” line cruise aboard Crystal Serenity. The question with which we’d always wrestled was, ... Read more
Helpful? Thank ggo85
The Transatlantic Kid
Member Since 2012
3 reviews
0 forum posts
2 helpful votes
My wife and I checked in to stateroom 7069 on 13th July in Barcelona. There is a lot to say, so let me break it down into sections: Stateroom: This was beautifully appointed for sure, but a few things annoyed me. I am a little over 6ft 3, ... Read more
forepaughs75
Member Since 2014
2 reviews
44 forum posts
0 helpful votes
Truly an exceptional experience in terms of being taken care of, feeling safe and completely content. The food is spectacular (not easily said since I am a gourmet home chef) . The staff go out of their way to make you feel welcome and ... Read more
4Orchard
Member Since 2010
4 reviews
27 forum posts
0 helpful votes
This was our fifth Crystal cruise and our third onboard the Crystal Serenity and, as it had recently undergone a multi-million pound refit, we were looking forward to seeing the changes. As our flight to Venice did not arrive until quite ... Read more
FLcruzer0214
Member Since 2011
9 reviews
0 forum posts
0 helpful votes
Sailed May 2014
My husband and I (late 40s/early 50s) took this cruise with his brother's family which includes his wife and 2 daughters who are in their early 20s. This was our 17th cruise, but our first on a "premium" line. We were expecting an older ... Read more

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Spysmum
Member Since 2010
19 reviews
7 forum posts
0 helpful votes
Sailed April 2014
We decided that a Crystal Getaway would make the perfect Easter break, especially as Serenity would be visiting a favourite city, Bordeaux. This newly renovated ship is a favourite, and the latest makeover is truly elegant and stylish. ... Read more
Keith1010
Member Since 2000
12 reviews
81,409 forum posts
0 helpful votes
Sailed January 2014
My wife and I recently spent 120+ days on board the Crystal Serenity from January 5, 2014 thru May 7, 2014. This stay included not only the full 2014 World Cruise but also three other cruises of varying lengths, including one cruise of ... Read more
Spysmum
Member Since 2010
19 reviews
7 forum posts
0 helpful votes
We joined Crystal Serenity in beautiful Barcelona, for a favourite cruise, the leaisurely Transatlantic to Miami. We embarked with Crystal's minimum fuss or delay, after luggage was whisked away, and once on board, were quickly helped with ... Read more
Kumamayo
Member Since 2013
1 review
1 forum post
0 helpful votes
Sailed December 2013
If you want a REAL vacation it would be on the Crystal. I have been on both the Crystal Symphony and the Crystal Serenity. My last cruise was on the Serenity and it sure sticks to its name. My vacation WAS really serene! Every staff member ... Read more
blaze14
Member Since 2007
2 reviews
33 forum posts
0 helpful votes
Friendly staff learned my name and even remembered my orders for breakfast and in bars. Entertainment included impressive circus type act, magic show, outstanding strings music group (that remembered requests and played songs on following ... Read more

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blaze14
Member Since 2007
2 reviews
33 forum posts
0 helpful votes
Friendly staff learned my name and even remembered my orders for breakfast and in bars. Entertainment included impressive circus type act, magic show, outstanding strings music group (that remembered requests and played songs on following ... Read more
carlabeth
Member Since 2002
2 reviews
30 forum posts
0 helpful votes
My husband surprised me with a week cruise on Crystal. I only had a couple weeks notice that we were going, and usually I prefer to plan more in advance but Crystal had everything so well in hand and well organized that this wasn't a ... Read more
76mike
Member Since 2012
3 reviews
0 forum posts
2 helpful votes
Sailed September 2013
Hi: For a comparison, you might want to see the Review I wrote on Seabourn in May of 2012 under the name of 76mike. The food aboard the Crystal Serenity was fantastic--very similar to that on Seabourn. It would be hard to "pick a ... Read more
greynolds
Member Since 2013
1 review
0 forum posts
0 helpful votes
Sailed September 2013
My wife and I have always had a stereotypical opinion of what a cruise would be like having seen documentaries on the subject, portraying a negative view. So when the opportunity arose to try one we agreed with some trepadation. How wrong ... Read more
JAB1985
Member Since 2013
1 review
0 forum posts
1 helpful vote
This cruise was simply an unmitigated disaster. I have been on plenty of cruises to know what good service is and what to expect, and Crystal simply failed. The reviews convinced us to take this cruise, and I hope this review convinces you ... Read more

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travellingtobroadbeach
Member Since 2012
3 reviews
55 forum posts
0 helpful votes
For our first ever cruise and after much research using Cruise Critic my wife and I decided to on Crystal and the Crystal Serenity. But as many had told us - after Crystal it would be all downhill - yes we were spoilt!!! The Crystal ... Read more
stevebluestein
Member Since 2013
1 review
0 forum posts
8 helpful votes
Sailed August 2013
HI don’t take vacations Why? I never leave my home and it’s hard to get Paris to visit ME. So when I do take a vacation it’s a big deal. The big deal started seven months ago when I decided to take another cruise. Are you ... Read more
Hoveto
Member Since 2010
3 reviews
75 forum posts
0 helpful votes
Sailed August 2013
This was our fourth/fifth Crystal Cruise (this was a back to back cruise) sailing from and back to Dover, so no flying. Do wish that Crystal would sail south from the UK without flying. Embarkation at Dover was very smooth. Once onboard ... Read more
ys124
Member Since 2013
1 review
0 forum posts
0 helpful votes
I have had 4 cruise lines so far, all smaller luxury cruises; Regent, Silver Sea, Seabourne and this time, Crystal. I msut tell yu Crystal was the most disappointing of them all. We took Crustal as we were encourageed by the high ratigns ... Read more
Helpful? Thank ys124
FL Golfer
Member Since 2011
6 reviews
223 forum posts
0 helpful votes
Sailed July 2013
Effortless embarkation & debarkation We were able to walk right up to check-in with no line and immediately proceeded to board the ship. The debarkation was equally stress free and we left the ship at our leisure. Phenomenal food and ... Read more

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prof1420
Member Since 2011
5 reviews
6 forum posts
0 helpful votes
On this Baltic cruise Crystal continued to live up to its high quality reputation but the jury is still out on whether going all inclusive has caused a decrease in the level of service. We could not decide. The staff was still very ... Read more
secondtimecruzer
Member Since 2010
2 reviews
0 forum posts
0 helpful votes
Sailed June 2013
I am 42, and DH is 47. We have been on one Regent Navigator cruise, one Silversea Silver Spirit cruise, and one Paul Gauguin cruise. I still consider us cruise newbies. We have specific needs as we are "quirky" at the best of times, and we ... Read more
catlib3
Member Since 2013
1 review
0 forum posts
0 helpful votes
The cabin was as advertised and as expected. The bedding was luxurious. The bathroom was spacious by ship standards. The food was good, not great, which was disappointing, since we expected great. The cheese selection was outstanding. The ... Read more
LosAltosTraveller
Member Since 2013
1 review
0 forum posts
0 helpful votes
My wife and I had never been on a cruise before as it just didn't seem like our kind of thing. Nevertheless, we signed up for this cruise, Crystal Cruise 3309, which went from Venice to Rome with 5 stops in between. Since it's a long way ... Read more
Tillylovesseabourn
Member Since 2008
3 reviews
680 forum posts
0 helpful votes
As a lover of luxury cruises I was really hoping to add another cruise line like Crystal to my list of favourites. However, the reality is that,as hard as this line tries to market itself to the all inclusive cruiser, it does not match ... Read more

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