Crystal Serenity Cruise Reviews

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Crystal Serenity

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80% Loved It

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5.0 Editor's Rating
181 Crystal Serenity Cruise Reviews
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Excellent
109
Very Good
35
Average
20
Poor
13
Terrible
2
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103
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12
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10
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7
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
nova1
Member Since 2004
2 reviews
47 forum posts
11 helpful votes
We had a great time, but as quite a few other reviews suggest, Crystal is slipping. The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with lobster, which she is very ... Read more
Helpful? Thank nova1
Jayoh
Member Since 2015
2 reviews
1 forum post
This was a repeat cruise for me, having done one very similar on Crystal Symphony in 2011, but this time with my mother and sister. Very little to criticise really, other than what seemed like 100 out of control children on board, perhaps ... Read more
Helpful? Thank Jayoh
charliesavino@gmail.com
Member Since 2016
1 review
18 helpful votes
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have ... Read more
Julie Cheng
Member Since 2016
2 reviews
27 helpful votes
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read more
KCRoyalsCruise
Member Since 2016
1 review
13 helpful votes
Our family of 15 just got back from a Vancouver to Alaska cruise on the Crystal Serenity. We had a fantastic time. We have been on multiple cruises and cruise lines over the years and this was some of our first times on Crystal Cruise ... Read more
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flowery
Member Since 2009
6 reviews
96 forum posts
2 helpful votes
We loved the Serenity- having sailed mostly on Celebrity and once on Azamara, this was a clear step up. What's superior about Crystal: food, service and spacious, uncrowded public areas. Food- delicious but flawed at times e.g. meat ... Read more
Julie Cheng
Member Since 2016
2 reviews
8 helpful votes
Sailed July 2016
We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and honey and some slices of ... Read more
mickeydeetexas
Member Since 2016
1 review
17 helpful votes
This is long so get ready...... Just experienced our first Crystal cruise and will begin by saying we have been crystalized! We were celebrating my husband's 50th birthday and our travel agent recommended a few Alaskan cruises for us ... Read more
Pittmansb
Member Since 2016
1 review
11 helpful votes
We chose this cruise 8 or 9 months ago to travel with our alumni group. A few weeks ago I looked at this site and saw some negative reviews. Well, our experience was quite different. Ship was clean and well organized. Our room had a ... Read more
Namster
Member Since 2016
1 review
2 forum posts
4 helpful votes
Sailed June 2016
Travelled alone with a couple. It was my first Crystal experience - every single bite of food was superb... they had 3 specialty restaurants in addition to the Main Dining. The service was excellent - all details were attended to. I am ... Read more
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May B
Member Since 2008
8 reviews
3,160 forum posts
16 helpful votes
In the past 20 years, my husband and I have been fortunate enough to take 29 cruises, with 26 of them in the space of the past 11 years. We've been on a wide variety of cruise lines, from the most basic up to the deluxe Azamara and Oceania ... Read more
Helpful? Thank May B
MightyQuinn
Member Since 2008
6 reviews
3,546 forum posts
8 helpful votes
We just returned from our first Crystal cruise, a quick 6-nite voyage from San Francisco to Vancouver. Crystal had been on our radar for a while and we thought this would be an excellent opportunity to do a test cruise before committing ... Read more
oldmangamer
Member Since 2015
1 review
2 forum posts
11 helpful votes
Our previous positive cruising experience on another all-inclusive line led us to book this trip. Neither of us had been to Hawaii before for pleasure; Gerry had been there on business. We had experienced several sea days in a previous ... Read more
Canal Street sailor
Member Since 2016
2 reviews
16 helpful votes
We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board ... Read more
Go-Go4
Member Since 2016
1 review
10 helpful votes
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read more
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Ray4545
Member Since 2016
1 review
13 helpful votes
We recently returned from Crystal Cruises Serenity Vancouver BC to San Francisco cruise from 5/22 till 5/28. We took this cruise because we wanted a short break. We hoped to go in early June, but could not find a cruise that met our ... Read more
Mike2131
Member Since 2004
14 reviews
2,761 forum posts
26 helpful votes
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we ... Read more
Syd123
Member Since 2016
1 review
3 helpful votes
Sailed May 2016
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance ... Read more
Catlover54
Member Since 2012
10 reviews
528 forum posts
24 helpful votes
This was my first Crystal cruise, a short-notice, easy-going, well-priced, discounted test run cruise out of my home port I did solo before considering booking anything longer on this line with my husband. My goal was to compare it with ... Read more
Keith1010
Member Since 2000
13 reviews
84,340 forum posts
12 helpful votes
We chose this cruise as a getaway cruise that we combined with a four night stay on land in San Francisco. It worked perfectly for our schedule. While this was our shortest cruise ever we had an absolutely wonderful time on board ... Read more
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poinsettiaplate
Member Since 2013
1 review
47 forum posts
7 helpful votes
This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with Crystal, it was a ... Read more
Chris1960uk
Member Since 2016
1 review
32 helpful votes
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month ... Read more
76mike
Member Since 2012
5 reviews
2 helpful votes
Hi everyone: First let me say that I have no "axe to grind" with Crystal. I have cruised with them once previously, and did not have a negative experience, as I did this time. Secondly, when I let our Crystal cruise consultant ... Read more
cruise-otter
Member Since 2014
7 reviews
1 forum post
32 helpful votes
Cruise 6302 was a three-week Pacific crossing (San Francisco to Sydney), with stops after Honolulu at seven islands along the road less traveled. My wife and I have taken the Crystal Serenity (1,000 passengers) over a dozen times in the ... Read more
Spysmum
Member Since 2010
22 reviews
7 forum posts
37 helpful votes
Sailed December 2015
We looked forward to a Crystal Big Band Transatlantic cruise with great anticipation. Never have we been so disappointed.. The standards have slipped so far and so fast , we were bitterly disappointed by the entire experience. The ... Read more
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