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Crystal Serenity Cruise Reviews

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Member Reviews
85% Loved It
Cruise Critic Review
5.0 Editor's Rating
There's a reason Crystal is consistently voted a fan favorite among luxury cruise devotees. Yes, 535-stateroom Serenity is now more glamorous than ever, having emerged from a dramatic $52 million makeover as a ...
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Departure Dates:
2016
MAY
28
SAT
JUN
13
MON
JUN
19
SUN
JUN
26
SUN
JUL
03
SUN
JUL
10
SUN
JUL
17
SUN
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134 Crystal Serenity Cruise Reviews

Cruiser rating
Excellent
86
Very Good
26
Average
9
Poor
8
Terrible
2
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Luxury Cruises
Luxury Cruises
68
Repositioning Cruises
Repositioning Cruises
9
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Senior Cruises
8
First-Time Cruisers
First-Time Cruisers
6
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
Catlover54
Member Since 2012
8 reviews
338 forum posts
14 helpful votes
This was my first Crystal cruise, a short-notice, easy-going, well-priced, discounted test run cruise out of my home port I did solo before considering booking anything longer on this line with my husband. My goal was to compare it with ... Read more
Keith1010
Member Since 2000
12 reviews
81,288 forum posts
8 helpful votes
We chose this cruise as a getaway cruise that we combined with a four night stay on land in San Francisco. It worked perfectly for our schedule. While this was our shortest cruise ever we had an absolutely wonderful time on board ... Read more
poinsettiaplate
Member Since 2013
1 review
28 forum posts
4 helpful votes
This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with Crystal, it was a ... Read more
Chris1960uk
Member Since 2016
1 review
0 forum posts
21 helpful votes
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month ... Read more
cruise-otter
Member Since 2014
7 reviews
1 forum post
27 helpful votes
Cruise 6302 was a three-week Pacific crossing (San Francisco to Sydney), with stops after Honolulu at seven islands along the road less traveled. My wife and I have taken the Crystal Serenity (1,000 passengers) over a dozen times in the ... Read more

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Spysmum
Member Since 2010
19 reviews
7 forum posts
28 helpful votes
Sailed December 2015
We looked forward to a Crystal Big Band Transatlantic cruise with great anticipation. Never have we been so disappointed.. The standards have slipped so far and so fast , we were bitterly disappointed by the entire experience. The ... Read more
cruise-otter
Member Since 2014
7 reviews
1 forum post
23 helpful votes
Cruise 5331 was an Atlantic crossing (Lisbon to Miami), with only two brief stops along the way (Tenerife and Key West). My wife and I took this cruise for its long string of sea days, not the port stops. We’ve taken the Crystal ... Read more
markforbes
Member Since 2011
1 review
12 forum posts
10 helpful votes
We hope in writing this review that it may offer some help to potential first time crystal cruisers. It is based solely on our experience and we have split the review into perfect and less than perfect in an effort to produce a balanced ... Read more
rsybrandy
Member Since 2015
2 reviews
0 forum posts
8 helpful votes
I went on this cruise with a group of girl friends and we had a very good time. However, I will say that the ship was a big disappointment for me. Crystal is supposed to be nicer than the standard large cruise ships, and I was ... Read more
Parlady
Member Since 2007
4 reviews
23 forum posts
11 helpful votes
Having cruised on Seabourn, Regent, Oceania and other lines that I won't mention, I finally decided to give Crystal a try after hearing from a friend how good the service was on Crystal. I had refrained from going on this ship because I ... Read more

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KAARON
Member Since 2015
1 review
0 forum posts
3 helpful votes
Sailed September 2015
This was my first cruise and first trip to Europe. With very few exceptions, the all-inclusive fare covers everything, including tips. The crew truly embodies the definition of service. It was top notch and always with a smile. They go ... Read more
Bill Peters
Member Since 2015
1 review
3 forum posts
4 helpful votes
Sailed September 2015
Crystal Serenity is a very beautiful smaller cruise ship. It only carries up to 1000 passengers. The ratio of passenger to crew is one crewmember to every 3 passengers. That does make for unbelievable service. This was our first cruise on ... Read more
Keith1010
Member Since 2000
12 reviews
81,288 forum posts
2 helpful votes
Sailed July 2015
I have provided a star system with five being the highest as part of this writeup. SUMMARY *****+ After having sailed 160+ days on Crystal Serenity on our most recent adventure, we chose this 14 day Dover Round Trip cruise because of ... Read more
Cairn Mom
Member Since 2012
1 review
77 forum posts
0 helpful votes
Sailed July 2015
This was our fourth time sailing on the Serenity. She is a well appointed ship. The staff stay the same from year to year. They go out of their way to accommodate the passenger. Our every request is granted with a smile. This is one of the ... Read more
Smokey two
Member Since 2015
1 review
0 forum posts
2 helpful votes
First time on Crystal cruises. Had high expectations, and found that they were exceeded. Yes Crystal is not cheap, but since tips and drinks are included, they are comparable to others in price. What makes Crystal different is the ... Read more

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ray o
Member Since 2015
1 review
0 forum posts
2 helpful votes
Sailed July 2015
Background - have previously cruised the inside passage in Alaska with Holland America, Caribbean islands with Princess, Crystal was equivalent but a smaller ship (for better and worse) The food and service were excellent. Especially ... Read more
Helpful? Thank ray o
Maya75
Member Since 2015
1 review
4 forum posts
0 helpful votes
Sailed June 2015
My third cruise on Serenity and my favorite so far. I have sailed 4 times on Holland America, which I enjoy, but Crystal really is a superior experience. I stayed one night in Monte Carlo at the Fairmont (Crystal package) which was ... Read more
Sciare
Member Since 2014
1 review
2 forum posts
1 helpful vote
This was our third cruise and first on Crystal Serenity so we are fairly new to cruising. We embarked in Rome and the process was effortless. Disembarkation in Istanbul was terrible. We left the ship about 9:30 am and stood in line for ... Read more
wine-wine-wine
Member Since 2014
1 review
10 forum posts
3 helpful votes
Sailed May 2015
As avid independent travelers, my wife and I never thought we were cruise people. In fact we steadfastly resisted any suggestion of a cruise. Then the flyer arrived in the mail - we simply could not resist. Our experience on the Crystal ... Read more
Tradester
Member Since 2015
1 review
0 forum posts
5 helpful votes
Sailed May 2015
My first Crystal Cruise last May was a disaster. 1. We had 8 people at our table and the servers were definitely overworked. The food preparation was great, buy the meal was most often cold. We had one breakfast in the main dining ... Read more

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liv2dream
Member Since 2014
1 review
17 forum posts
4 helpful votes
Crossing the Atlantic Solo! Miami to Lisbon May 4 - 17, 2015 Background Information: I have cruised extensively on Princess, Holland America, and Royal Caribbean and always enjoyed these vacations immensely. When I became a widow I ... Read more
MontrealWinos
Member Since 2015
2 reviews
1 forum post
0 helpful votes
Sailed May 2015
This was our first Crystal cruise after over 30 cruises with Oceania, Celebrity, Princess, Viking, Costa, NCL, Carnival, etc.. Dining was excellent with many enticing choices for each meal. Service was outstanding in all dining venues, ... Read more
cruise-otter
Member Since 2014
7 reviews
1 forum post
0 helpful votes
The strength of Crystal Serenity (1,000 passengers) lies in its sea days and onboard entertainment, rather than its limited offerings onshore. My wife and I took this “Classic Atlantic Crossing” to maximize those sea days. ... Read more
margatecruiser
Member Since 2012
1 review
90 forum posts
0 helpful votes
This was our 13 cruise on crystal all have been on symphony, this was our first on Serenity. This was our third crossing that lectures were over the top the shows were also good. I thought the food service in the main dinning room ... Read more
haikou
Member Since 2010
1 review
2,803 forum posts
1 helpful vote
I found the atmosphere on the Serenity to be intolerable by the end of the first few days. I will not go into much detail here but suffice it to say I was ignored by others when I as a solo traveler sat down and waited to play. As soon as ... Read more

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