Crystal Serenity Cruise Reviews

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Crystal Serenity

Member Rating

81% Loved It

Cruise Critic Rating

5.0 Editor's Rating
176 Crystal Serenity Cruise Reviews
Cruiser rating
Excellent
107
Very Good
34
Average
19
Poor
11
Terrible
2
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7
Rating Summary
Dining
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Cabin
Entertainment
Value for Money
Service
Kfhofstetter
Member Since 2017
1 review
Sailed three weeks ago
We went on our second Crystal Cruise after taking a trip on Crystal Symphony a year ago. Our experience a year ago was so wonderful that we booked for the next year right away. What happened Crystal? The food was mediocre, though the ... Read more
writer100
Member Since 2009
7 reviews
691 forum posts
2 helpful votes
Sailed December 2016
Had been on Serenity before, so our expectations were high and fully met. Staff everywhere were attentive and helpful. The bar tenders can actually make a cocktail--not just pour wine or make a mojito from a mix. (Seabourn, please note.) ... Read more
Babyboomer1
Member Since 2016
1 review
22 helpful votes
My 2nd time on Crystal, and the first since the new owners Genting took control, I did not check reviews beforehand and am not looking at any now, I just feel compelled to share my thoughts on how things have changed subtly in some areas, ... Read more
nooosey
Member Since 2000
2 reviews
914 forum posts
3 helpful votes
I have cruised on Crystal Serenity a few times before, when boarding as a repeat guest thoughts flash through the mind, will it be as good as before, have there been any cutbacks and will I recognise any of the staff who have previously ... Read more
May B
Member Since 2008
6 reviews
3,064 forum posts
14 helpful votes
Sailed November 2016
HIGH EXPECTATIONS MET AGAIN It was going to be my 70th birthday as Crystal Serenity cruised up the Mississippi River to New Orleans. That seemed like the perfect combination, and it didn’t disappoint. We have taken 30 cruises, 12 ... Read more
Helpful? Thank May B
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Publisher1953
Member Since 2016
1 review
5 forum posts
Sailed November 2016
My wife and I took this cruise (Ft. Laudedale to New Orleans via several Caribbean islands) through a university alumni association group offer. We thought the cruise would be a great opportunity to experience the company before taking ... Read more
hypercafe
Member Since 2008
8 reviews
2,803 forum posts
5 helpful votes
We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it to our stateroom. There ... Read more
lasportsnut
Member Since 2000
3 reviews
33 forum posts
3 helpful votes
Sailed October 2016
First you fly into Montreal and get to your hotel about 5 after being on the road since 5 am. The meet and greet is a bevy of repetitive tables in the lobby of the baggage area after YOIU put your luggage in a bin for transport at the ... Read more
alc13
Member Since 2010
2 reviews
88 forum posts
8 helpful votes
Sailed October 2016
We chose this cruise for the itinerary (Canada-New England) and because we wanted to try Crystal. We found lots to like. The ship is pretty, easy to navigate, and generally very comfortable. We enjoyed the food in the main dining room ... Read more
Helpful? Thank alc13
john2016
Member Since 2016
1 review
2 helpful votes
We had always wanted to try Crystal Cruises, and we weren't disappointed. Everything about the Crystal Serenity, the ship, the crew, our Penthouse stateroom, the food (AMAZING) and everything about the service and amenities met and ... Read more
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b1drman
Member Since 2012
1 review
62 forum posts
1 helpful vote
Sailed September 2016
From the moment we stepped onto the ship , first class all the way . No issues other than a horrible port Sept Isles , Canada . Really why stop there when the only highlight of this town is a walmart ? Food was good , Silk Road ... Read more
PutterP
Member Since 2015
1 review
5 forum posts
6 helpful votes
The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise... Room service never showed, housekeeping had to ... Read more
dsweet
Member Since 2004
1 review
56 forum posts
3 helpful votes
My mother, who is in her 80s, asked me to join her on this cruise. The itinerary and level of service created outstanding memories, as we might not have this opportunity again. I had been on the Crystal Symphony before, but never the ... Read more
VikingExplorer
Member Since 2012
13 reviews
30 helpful votes
I am an adventurous active solo traveler who likes unusual itineraries and more remote parts of the world. I’ve cruised on at least 12 cruise lines, and the Northwest Passage Expedition Cruise on the “Crystal Serenity” ... Read more
randalljay
Member Since 2009
2 reviews
10 forum posts
4 helpful votes
Sailed August 2016
Crystal did an outstanding job on preparing and organizing this voyage - the largest ship to go through the NW Passage. The expedition leaders were wonderful and made this "first" a very special experience to remember. They made ... Read more
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Keith1010
Member Since 2000
13 reviews
84,040 forum posts
10 helpful votes
Review Of Crystal Serenity: Alaska Cruise – Vancouver to Seward – 10 Days Northwest Passage – Seward to New York City – 32 Days Excluding my first cruise at age 12, my wife and I have been cruising since ... Read more
JoaoPortugal
Member Since 2016
1 review
16 helpful votes
Having taken many cruises on Silversea and Seabourn, this was my first Crystal experience, and although being mindful that while it is unfair to compare directly the Crystal product to the other two (due to Crystal's larger ship capacity), ... Read more
Longway
Member Since 2016
1 review
22 forum posts
23 helpful votes
We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed Alaska and our cruise. ... Read more
Ronales
Member Since 2016
1 review
6 forum posts
4 helpful votes
We had a wonderful 10 days despite the weather on our Crystal cruise to Alaska. We would prefer open seating rather than assigned 6 pm every night at the same table. It would be great to mingle with more people and dining with new ... Read more
erikerik
Member Since 2015
1 review
32 forum posts
4 helpful votes
Sailed August 2016
From embarkation to disembarkation we could not have asked for anything more. Our stateroom was situated on the Horizon Deck, midship. We dined in all of the locations and never once did we experience any upset stomachs. To us this goes ... Read more
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nova1
Member Since 2004
2 reviews
47 forum posts
11 helpful votes
We had a great time, but as quite a few other reviews suggest, Crystal is slipping. The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with lobster, which she is very ... Read more
Helpful? Thank nova1
Jayoh
Member Since 2015
2 reviews
1 forum post
This was a repeat cruise for me, having done one very similar on Crystal Symphony in 2011, but this time with my mother and sister. Very little to criticise really, other than what seemed like 100 out of control children on board, perhaps ... Read more
Helpful? Thank Jayoh
charliesavino@gmail.com
Member Since 2016
1 review
18 helpful votes
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have ... Read more
Julie Cheng
Member Since 2016
2 reviews
26 helpful votes
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read more
KCRoyalsCruise
Member Since 2016
1 review
13 helpful votes
Our family of 15 just got back from a Vancouver to Alaska cruise on the Crystal Serenity. We had a fantastic time. We have been on multiple cruises and cruise lines over the years and this was some of our first times on Crystal Cruise ... Read more
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