Crystal Serenity Cruise Reviews

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Member Rating
83% Loved It
Cruise Critic Rating
5.0 Editor's Rating

159 Crystal Serenity Cruise Reviews

Cruiser rating
Excellent
98
Very Good
31
Average
14
Poor
11
Terrible
2
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86
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Rating Summary
Dining
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Cabin
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Value for Money
Service
randalljay
Member Since 2009
2 reviews
10 forum posts
2 helpful votes
Sailed August 2016
Crystal did an outstanding job on preparing and organizing this voyage - the largest ship to go through the NW Passage. The expedition leaders were wonderful and made this "first" a very special experience to remember. They made ... Read more
Keith1010
Member Since 2000
13 reviews
83,137 forum posts
2 helpful votes
Review Of Crystal Serenity: Alaska Cruise – Vancouver to Seward – 10 Days Northwest Passage – Seward to New York City – 32 Days Excluding my first cruise at age 12, my wife and I have been cruising since ... Read more
JoaoPortugal
Member Since 2016
1 review
12 helpful votes
Having taken many cruises on Silversea and Seabourn, this was my first Crystal experience, and although being mindful that while it is unfair to compare directly the Crystal product to the other two (due to Crystal's larger ship capacity), ... Read more
Longway
Member Since 2016
1 review
22 forum posts
21 helpful votes
We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed Alaska and our cruise. ... Read more
Ronales
Member Since 2016
1 review
6 forum posts
4 helpful votes
We had a wonderful 10 days despite the weather on our Crystal cruise to Alaska. We would prefer open seating rather than assigned 6 pm every night at the same table. It would be great to mingle with more people and dining with new ... Read more

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erikerik
Member Since 2015
1 review
30 forum posts
3 helpful votes
Sailed August 2016
From embarkation to disembarkation we could not have asked for anything more. Our stateroom was situated on the Horizon Deck, midship. We dined in all of the locations and never once did we experience any upset stomachs. To us this goes ... Read more
nova1
Member Since 2004
2 reviews
46 forum posts
8 helpful votes
We had a great time, but as quite a few other reviews suggest, Crystal is slipping. The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with lobster, which she is very ... Read more
Helpful? Thank nova1
Jayoh
Member Since 2015
2 reviews
1 forum post
This was a repeat cruise for me, having done one very similar on Crystal Symphony in 2011, but this time with my mother and sister. Very little to criticise really, other than what seemed like 100 out of control children on board, perhaps ... Read more
Helpful? Thank Jayoh
charliesavino@gmail.com
Member Since 2016
1 review
16 helpful votes
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have ... Read more
Julie Cheng
Member Since 2016
2 reviews
26 helpful votes
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read more

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KCRoyalsCruise
Member Since 2016
1 review
13 helpful votes
Our family of 15 just got back from a Vancouver to Alaska cruise on the Crystal Serenity. We had a fantastic time. We have been on multiple cruises and cruise lines over the years and this was some of our first times on Crystal Cruise ... Read more
flowery
Member Since 2009
5 reviews
92 forum posts
2 helpful votes
We loved the Serenity- having sailed mostly on Celebrity and once on Azamara, this was a clear step up. What's superior about Crystal: food, service and spacious, uncrowded public areas. Food- delicious but flawed at times e.g. meat ... Read more
Julie Cheng
Member Since 2016
2 reviews
7 helpful votes
Sailed July 2016
We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and honey and some slices of ... Read more
mickeydeetexas
Member Since 2016
1 review
16 helpful votes
This is long so get ready...... Just experienced our first Crystal cruise and will begin by saying we have been crystalized! We were celebrating my husband's 50th birthday and our travel agent recommended a few Alaskan cruises for us ... Read more
Pittmansb
Member Since 2016
1 review
11 helpful votes
We chose this cruise 8 or 9 months ago to travel with our alumni group. A few weeks ago I looked at this site and saw some negative reviews. Well, our experience was quite different. Ship was clean and well organized. Our room had a ... Read more

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Namster
Member Since 2016
1 review
1 forum post
3 helpful votes
Sailed June 2016
Travelled alone with a couple. It was my first Crystal experience - every single bite of food was superb... they had 3 specialty restaurants in addition to the Main Dining. The service was excellent - all details were attended to. I am ... Read more
May B
Member Since 2008
5 reviews
2,867 forum posts
14 helpful votes
In the past 20 years, my husband and I have been fortunate enough to take 29 cruises, with 26 of them in the space of the past 11 years. We've been on a wide variety of cruise lines, from the most basic up to the deluxe Azamara and Oceania ... Read more
Helpful? Thank May B
MightyQuinn
Member Since 2008
6 reviews
3,487 forum posts
8 helpful votes
We just returned from our first Crystal cruise, a quick 6-nite voyage from San Francisco to Vancouver. Crystal had been on our radar for a while and we thought this would be an excellent opportunity to do a test cruise before committing ... Read more
oldmangamer
Member Since 2015
1 review
2 forum posts
11 helpful votes
Our previous positive cruising experience on another all-inclusive line led us to book this trip. Neither of us had been to Hawaii before for pleasure; Gerry had been there on business. We had experienced several sea days in a previous ... Read more
Canal Street sailor
Member Since 2016
1 review
15 helpful votes
We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board ... Read more

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Go-Go4
Member Since 2016
1 review
8 helpful votes
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read more
Ray4545
Member Since 2016
1 review
13 helpful votes
We recently returned from Crystal Cruises Serenity Vancouver BC to San Francisco cruise from 5/22 till 5/28. We took this cruise because we wanted a short break. We hoped to go in early June, but could not find a cruise that met our ... Read more
Mike2131
Member Since 2004
13 reviews
2,757 forum posts
24 helpful votes
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we ... Read more
Syd123
Member Since 2016
1 review
3 helpful votes
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance ... Read more
Catlover54
Member Since 2012
10 reviews
484 forum posts
24 helpful votes
This was my first Crystal cruise, a short-notice, easy-going, well-priced, discounted test run cruise out of my home port I did solo before considering booking anything longer on this line with my husband. My goal was to compare it with ... Read more

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