Crystal Serenity Cruise Reviews

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Crystal Serenity

Member Rating

81% Loved It

Cruise Critic Rating

5.0 Editor's Rating
195 Crystal Serenity Cruise Reviews
Cruiser rating
Excellent
117
Very Good
40
Average
21
Poor
13
Terrible
2
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115
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12
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10
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8
Rating Summary
Dining
Public Rooms
Cabin
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Value for Money
Service
curtdesilets
Member Since 2006
10 reviews
1,861 forum post
3 helpful votes
A concise review here, we chose this cruise as just a nice one week getaway. I am a California native and my dear wife is just about, having lived here for the past 40 or so years. We have been to all of the port cities several times, so ... Read more
sheldondusty
Member Since 2016
1 review
3 forum posts
6 helpful votes
This was our second cruise on the Serenity and I would rate it very highly again, with a couple of areas for improvement. The food is consistently wonderful. Last October we thought that Prego was good, but not better than the dining ... Read more
Keith1010
Member Since 2000
15 reviews
85,502 forum posts
7 helpful votes
Sailed May 2017
As often as we have sailed Crystal Cruises we can honestly say that this entire trip has exceeded our expectations. ​There were several firsts for us including having the grandchildren with us, renewing our wedding vows, and the ... Read more
lohnesb
Member Since 2017
1 review
3 forum posts
5 helpful votes
Good friends of ours convinced my wife and I to book this cruise two months before the sailing. I absolutely was so impressed and felt totally pampered by the team on the Serenity. All the fine staff aboard really do enjoy what they do ... Read more
Steveoka
Member Since 2005
10 reviews
22 forum posts
5 helpful votes
Sailed April 2017
We are still on the Serenity and having a fantastic time. We came across from NZ on the Queen Victoria in the Queens Grill to join the Serenity and there is no comparison to the two ships with the Serenity being so superior in every way . ... Read more
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Shoeman1
Member Since 2011
4 reviews
56 forum posts
Sailed April 2017
This was our 12th Crystal cruise, and we found this cruise to be superb in so many ways. 10 days is a long cruise for us and we found enjoyment in each day. The ship, its décor, the size of the suites, have been discussed so ... Read more
jwsfun
Member Since 2007
10 reviews
32 forum posts
5 helpful votes
We'd been to most of the places this itinerary went, before and several were not even worth getting off the ship, so the ship was the main reason to go on this cruise. We just wanted to relax. Crystal Serenity did not disappoint! We ... Read more
seven seas cruiser
Member Since 2012
2 reviews
1 forum post
3 helpful votes
We decided on this itinerary since no other cruise line seems to be doing it. Flew into Manaus Brazil on AA #1265 non stop from Miami. Leaving the airport our cab was stopped at a military checkpoint, papers please. We stayed at the ... Read more
crystalisbest
Member Since 2016
2 reviews
7 helpful votes
This was our second Crystal Cruise and was part of the World Cruise. Once again Crystal did not disappoint! We boarded in Valapariso, Chile, Traveled the Fijords of Chile , spent 2 days crossing Drake passage arriving for 2 days cruising ... Read more
Refined traveler
Member Since 2017
1 review
54 helpful votes
When you can pay $10,000 for an 11-day cruise as we did vs. $4000 for a lower level brand, the difference is luxury and exceeding expectations. On the positive The spa services were exceptional I had the best haircut of my life which ... Read more
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PerpetuallyCcuising
Member Since 2016
3 reviews
7 forum posts
1 helpful vote
I chose this cruise because of the itinerary - visiting places I had not visited before in the Caribbean. This was my first time sailing on Crystal Serenity and the ship was as elegant and well appointed as I expected. I did not feel as ... Read more
Oren1618
Member Since 2017
1 review
16 helpful votes
Sailed January 2017
Beautiful ship. The rooms were just fine. Great entertainment. The song and dance troupe did a fabulous job. Terrific enrichment and seminar programs. Food was quite good, as well. The passengers were more lively than I had expected. I ... Read more
PaulMCO
Member Since 2008
11 reviews
2,240 forum posts
12 helpful votes
Yes this is cruise critic and yes I am a harsh critic. This was a first Crystal Cruise and we hoped to make it a habit. We are regulars on Oceania and Silversea and did not find Crystal any better -- in fact in some cases below the ... Read more
Memlin
Member Since 2006
1 review
155 forum posts
2 helpful votes
We chose this cruise for a much needed break after a busy holiday season. We flew to Miami on the 2nd and stayed at the Trump Doral. They provided a very nice cruise package which included transportation to the pier. Beautiful hotel ... Read more
Kfhofstetter
Member Since 2017
1 review
16 helpful votes
Sailed January 2017
We went on our second Crystal Cruise after taking a trip on Crystal Symphony a year ago. Our experience a year ago was so wonderful that we booked for the next year right away. What happened Crystal? The food was mediocre, though the ... Read more
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writer100
Member Since 2009
7 reviews
695 forum posts
9 helpful votes
Sailed December 2016
Had been on Serenity before, so our expectations were high and fully met. Staff everywhere were attentive and helpful. The bar tenders can actually make a cocktail--not just pour wine or make a mojito from a mix. (Seabourn, please note.) ... Read more
Babyboomer1
Member Since 2016
1 review
41 helpful votes
My 2nd time on Crystal, and the first since the new owners Genting took control, I did not check reviews beforehand and am not looking at any now, I just feel compelled to share my thoughts on how things have changed subtly in some areas, ... Read more
nooosey
Member Since 2000
2 reviews
976 forum posts
9 helpful votes
I have cruised on Crystal Serenity a few times before, when boarding as a repeat guest thoughts flash through the mind, will it be as good as before, have there been any cutbacks and will I recognise any of the staff who have previously ... Read more
May B
Member Since 2008
8 reviews
3,632 forum posts
21 helpful votes
Sailed November 2016
HIGH EXPECTATIONS MET AGAIN It was going to be my 70th birthday as Crystal Serenity cruised up the Mississippi River to New Orleans. That seemed like the perfect combination, and it didn’t disappoint. We have taken 30 cruises, 12 ... Read more
Helpful? Thank May B
Publisher1953
Member Since 2016
1 review
5 forum posts
1 helpful vote
Sailed November 2016
My wife and I took this cruise (Ft. Laudedale to New Orleans via several Caribbean islands) through a university alumni association group offer. We thought the cruise would be a great opportunity to experience the company before taking ... Read more
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hypercafe
Member Since 2008
8 reviews
2,903 forum posts
8 helpful votes
We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it to our stateroom. There ... Read more
lasportsnut
Member Since 2000
3 reviews
34 forum posts
6 helpful votes
Sailed October 2016
First you fly into Montreal and get to your hotel about 5 after being on the road since 5 am. The meet and greet is a bevy of repetitive tables in the lobby of the baggage area after YOIU put your luggage in a bin for transport at the ... Read more
alc13
Member Since 2010
2 reviews
92 forum posts
11 helpful votes
Sailed October 2016
We chose this cruise for the itinerary (Canada-New England) and because we wanted to try Crystal. We found lots to like. The ship is pretty, easy to navigate, and generally very comfortable. We enjoyed the food in the main dining room ... Read more
Helpful? Thank alc13
df2616
Member Since 2015
2 reviews
2 forum posts
4 helpful votes
My wife has never been to the east coast and I have on business. I wanted her to see the fall colors of New England so we booked this cruise. We did not get off to a great start, their shore people were pretty rude. But our butler was ... Read more
john2016
Member Since 2016
1 review
2 helpful votes
We had always wanted to try Crystal Cruises, and we weren't disappointed. Everything about the Crystal Serenity, the ship, the crew, our Penthouse stateroom, the food (AMAZING) and everything about the service and amenities met and ... Read more
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