Holland America Zaandam Cruise Reviews

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Member Reviews
70% Loved It
Cruise Critic Review
4.0 Editor's Rating
A recent trip on Zaandam, my first with Holland America since the line rolled out its "Signature of Excellence" program fleet-wide, gave me an opportunity to see if HAL was maintaining its reputation of ...
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Departure Dates:
2016
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31
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31
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07
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14
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14
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21
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28
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368 Holland America Zaandam Cruise Reviews

Cruiser rating
Excellent
161
Very Good
81
Average
51
Poor
30
Terrible
22
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Family Cruises
Family Cruises
39
Senior Cruises
Senior Cruises
33
Romantic Cruises
Romantic Cruises
20
First-Time Cruisers
First-Time Cruisers
19
Rating Summary
Dining
Public Rooms
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Entertainment
Value for Money
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scdeadeye@gmail.com
Member Since 2015
1 review
0 forum posts
14 helpful votes
Sailed September 2015
We went on a land and sea journey with Holland America during the first 2 weeks in September. We were hoping to see the Northern Lights as it was a new moon and fall. We had one opportunity but because we moved rooms they failed to call ... Read more
coloradocruser
Member Since 2015
1 review
0 forum posts
15 helpful votes
Sailed September 2015
We were on the Zaandam Sept 6 for 7 days. We then took a land tour for 4 nights in Denali. We drove to Seattle and spend the night heading to the air port the next day. Our HAL bus picked us up at the air port. This bus trip cost ... Read more
tpamm
Member Since 2015
1 review
1 forum post
11 helpful votes
Sailed September 2015
After booking the 14-day round-trip cruise (first cruise, first time in Alaska) I became a little nervous after reading reviews on Cruise Critic and wondered if we'd made a mistake. Happily, we did not and will take HAL again for another ... Read more
Helpful? Thank tpamm
philipcheng
Member Since 2015
1 review
0 forum posts
3 helpful votes
Sailed August 2015
We took the Alaska north bound cruise leaving on August 9. The ship traveled from Vancouver to Seward. My first impression was the ship was not very large and a bit old. It carries about 1500 passenger which actually was faster when ... Read more
FormerDon
Member Since 2015
1 review
0 forum posts
0 helpful votes
I booked the 7-day cruise in suite class along with land 6 months in advance and looked forward to our first cruise. Our journey began in Fairbanks where after arriving off our flight we were greeted by Holland American staff who pointed ... Read more

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alaskacruiser123
Member Since 2015
1 review
0 forum posts
3 helpful votes
Sailed August 2015
We are not cruisers so we do not expect much. We are happy if our luggage arrives. That was not the case here. Our trip started with a land portion going to Denali and for that HAL requires to physically split the luggage to use a part of ... Read more
ironhead48
Member Since 2013
1 review
11 forum posts
4 helpful votes
Sailed June 2015
we traveled with our daughter and 3 granddaughters. we had 2 oceanview cabins next to each other. It was on the main deck. they were very good cabins and location.we thought the food at the Lido deck was very good, with many cooked to ... Read more
jorgemb
Member Since 2010
1 review
0 forum posts
4 helpful votes
My wife and did the 11 day cruise including Denali. This was our first HA cruise and we were very pleased. The highlight of the trip was Glacier Bay. The low light was the day we spent at sea. I had a great experience on the first day. As ... Read more
da resort
Member Since 2014
1 review
0 forum posts
1 helpful vote
Sailed June 2015
Ship could use some big time updating. Bathrooms were ancient. Plumbing issue on first morning (early) caused flooding of cabin. Maintenance came and asked us to leave the room while they made repairs. Water spilt over from the ... Read more
Cissa
Member Since 2015
2 reviews
0 forum posts
2 helpful votes
I am not quibbling about Alaska. Alaska was lovely, and I am delighted to have had a chance to experience some of it! This review is solely about the cruise itself. Ever since cruising to Canada on the Veendam, I'd been looking forward ... Read more
Helpful? Thank Cissa

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Lalokau
Member Since 2015
1 review
2 forum posts
2 helpful votes
We did a land sea tour to Denali followed by the cruise through Glacier Bay to Vancouver stopping at various ports on the way. We booked all our tours through HAL. The embarkation was a breeze. Quick friendly and efficient. We ... Read more
Willysmom2
Member Since 2015
1 review
1 forum post
1 helpful vote
This ship should be taken out of service for a maajor overhaul. Bathroom tiles were mildew stained. Vinyl on restaurant booths were torn Dining tables had cracks in Formica that collected dirt. Line cooks were nice unless you had a ... Read more
plricotta
Member Since 2015
1 review
1 forum post
3 helpful votes
We sailed the Zaandam, Northbound only Vancouver - Seward 7 day Alaskan cruise May 31 - June 7. We ate 3 breakfasts in Rotterdam, including day of departure, as we disembarked at 8:25. Leave 1 hour for this leisurely served, well done ... Read more
Scouty 58
Member Since 2015
1 review
0 forum posts
2 helpful votes
Sailed May 2015
First time we have sailed on HAL. We did the Denali land tour prior to cruising- it was a great experience. Stunning and beautiful scenery with lots of wildlife viewing. Embarkation was fast-less than 10 minutes. Our cabin as a verandah ... Read more
butkus
Member Since 2009
1 review
0 forum posts
1 helpful vote
Sailed May 2015
Overall rating of cruise is due to two things - lack of organization in getting off the ship at some ports. People coming from stairwells, off the elevators and then coming down the corridors. Too many converging into one area and total ... Read more

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hrhdhd1010
1 review
0 forum posts
13 helpful votes
This was my first cruise to Alaska, my first Holland cruise, my sixth cruise overall. I traveled solo and due to the duration of my trip, I wanted to touch base with family. The Internet did not work - over and over, despite their ... Read more
Buzz13
Member Since 2007
1 review
48 forum posts
1 helpful vote
If you need any type equipment by your bed, make sure you bring an extension cord. It was ridiculous how long it took, how many people were involved and what the final result was. We also had air conditioning that didn't get fixed until ... Read more
KTA1961
Member Since 2015
1 review
0 forum posts
2 helpful votes
Sailed May 2015
Overall, this was an excellent trip. Of course, we enjoyed some uncommonly phenomenal weather, so that set the tone for most of the trip. The pre-cruise hotel stay at the Pan Pacific Hotel in Vancouver was the perfect place to kick ... Read more
Cofeeguy
Member Since 2015
1 review
0 forum posts
1 helpful vote
Sailed May 2015
Overall, we had a great trip. I did the inside passage in the 1960's, and the whole trip was foggy with cold rain; definitely no fun. As a result, we did not pre-book any excursions until we got on board and knew what the weather would ... Read more
nana2many
Member Since 2010
6 reviews
0 forum posts
1 helpful vote
Sailed April 2015
This was our first cruise on HAL. I had pretty high expectations and was not disappointed. Embarkation was late starting due to Coast Guard not having cleared the ship. We learned it was just returning from dry dock and required Coast ... Read more

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sgutierrez
Member Since 2015
1 review
0 forum posts
2 helpful votes
The rating of this ship is generous according to reviews. Service was awful to non existing. Out of 14 nights in dining room my husband only had one night where his iced tea or water was refilled. Gone are the days where customers ... Read more
CJSANDFS
Member Since 2009
5 reviews
109 forum posts
1 helpful vote
I last sailed on Zaandam 5 years ago. Since then I have sailed with Celebrity and Azamara. Celebrity in particular makes HAL look like a poor cousin. The menu in the main dining room was almost identical to the menu 5 years ago. ... Read more
SSQuorndon
Member Since 2015
1 review
0 forum posts
0 helpful votes
We had been looking forward to cruising with HAL as we sailed around Alaska with them a few years ago and had a lovely time. What a difference, the standard of food was very disappointing in the formal restuarant, the service was slow and ... Read more
fireman999
Member Since 2006
4 reviews
58 forum posts
2 helpful votes
We booked this cruise because South America was somewhere we had always wanted to travel to and having cruised with HAL previously we thought that we would get the same good service - unfortunately, this was not to be. Embarkation was a ... Read more
Homer Bugsby
Member Since 2015
1 review
0 forum posts
3 helpful votes
Sailed March 2015
This was the “14-day South America Passage” during the first and second weeks of March, 2015, on the MS Zaandam. First, the up-side. Holland America Line (HAL) delivered on its itinerary. We embarked in Valparaiso, ... Read more

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