Terrible experience. A constant struggle against the the very unhappy and agressive employees, bad and scarce food, bad or absent service, bad organization and lack of customer service on all ends. Very long waiting lines everywhere and for everything. Salad was a luxury good on board. Either one day carrots or one day bell pepper. Both was.impossible. Generally not a very good quality, neither ...
For the holidays me and my family went on a 7 night Mediterranean cruise with Costa Diadema. I did have somewhat of a high expectation because a lot of people were recommending us Costa, so we tried it to see how it really is for ourselves.
When we arrived at the port of Savona the boarding process was quite weird and I still don’t get it till this day. Before boarding on the ship you need to ...
7 complaints and 2 compliments:
COMPLAINTS:
1. Change of itinerary due to vis major. As on the 7. October 2023. the war between Gaza and Israel suddenly begun, Costa changed our itinerary and instead of docking in Ashdod (Israel), Alexandria (Egypt), and Limassol (Cyprus) the new itinerary included Istanbul and Izmir (Turkey) and Volos and Piraeus (Greece). The passengers were informed of ...
I am just now reading the reviews and ugh I have to say I agree with the bad ones. So... I was not going to write this review. I first contacted Costa via email with my post cruise concerns to see if they would address any of them and they did not, so hence the below. By the way, COSTA is a nightmare to reach. If you email them expect to wait a week at least for an answer. If you call them ...
We thought it would be fun to do this cruise. The places we arrived were nice. The cabin with balcony was very good. Food and drinks tasty. But, the crowds at the lifts and in the lifts, the crowds when leaving the boat and returning to the boat, the queues at reception and the fact that bars were regularly closed, which meant that the bar that was open was very busy. And you have to wait a long ...
I had a particularly bad cruise experience on the Costa Toscana. I have been on a cruise 11 times but have never had such a bad cruise experience, including last week on the Costa Toscana.) had a My Drinks drinks package but was not allowed to order at the bar. I had to sit on a chair and wait for the waiter to come. This always took a very long time. Of course I tried to get the waiter's ...
I am an experienced cruise traveler but I have never had such a bad cruise experience. The food was very poor, cold and dried out. At the buffets you were not allowed to serve yourself, but the staff had to do it and there were far too few staff. You were not allowed to get drinks from the bars but had to wait for service. and there was too little service. therefore I could not use my My Drinks ...
We choose a nice cruise from Savona around the Mediterranian Sea.
But very bad service, unfriendly crew and bar members at the pool area and also in the main restaurant.
At a White Party Night, waiters going around with a trolley and want to sell you "White Sangria", you have to pay fot it extra. 6 Euro for a glass of Sangria !!
French fries / burgers after 5 pm also for extra paying ...
I chose this cruise as it was part of the Ryder Cup official sponsor. Shame on the PGA for picking such an inferior partner and 3rd party to coordinate this vacation. It was awful and a waste of €4 thousand! The lack of communications, misinformation and just complete discombobulated events made this a horrible waste of time, ports and events.
Costa Cruise
- [ ] Delayed luggage, no iron, ...
With this report, we would like to express our gratitude for the excellent experience and top-notch quality. We recently enjoyed a cruise on the Costa Diadema ship. We wish to commend the organization of events and concerts, as well as the exceptional hospitality of the staff. We felt genuinely welcomed, from the cabin crew to the waitstaff, officers, embarkation and disembarkation team. The only ...