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Recent Reviews

“No Service; Totally Dissatisfied!”

The rating of this ship is generous according to reviews. Service was awful to non existing. Out of 14 nights in dining room my husband only had one night where his iced tea or water was refilled. Gon More…

“Prepare For the Hustle”
Homer Bugsby

This was the “14-day South America Passage” during the first and second weeks of March, 2015, on the MS Zaandam. First, the up-side. Holland America Line (HAL) delivered on its i More…

“Zaandam is OK but there are better options.”

I last sailed on Zaandam 5 years ago. Since then I have sailed with Celebrity and Azamara. Celebrity in particular makes HAL look like a poor cousin. The menu in the main dining room was almost ide More…

“Good Itinerary; Shame About the Ship”

We had been looking forward to cruising with HAL as we sailed around Alaska with them a few years ago and had a lovely time. What a difference, the standard of food was very disappointing in the forma More…

“Nice Destination - Poor Service & Safety”

We booked this cruise because South America was somewhere we had always wanted to travel to and having cruised with HAL previously we thought that we would get the same good service - unfortunately, t More…