Here are the issues that occurred.
We showed up for their fine dining and were told they did not have a reservation. I had the app on my phone as well and I could see the reservation at 6 pm on Friday, May 12, 2023. The staff did not offer to double check, call anyone or offer an alternative, We were not able to participate in that special event due to an error on Holland America’s ...
Day Before Embarkation
Traveling with me for this cruise was my wife, Mrs. Klutch, her sister and my mom and dad. (Mom and Dad are mid-70s. The rest of us are mid-50s.) We flew into Vancouver airport and caught a cab to the Vancouver Airport Marriott. This is a nice, clean hotel in a nice area. Cab fare was about $50.00; well worth it to get the five of us and luggage to the hotel.
We had ...
The food was excellent in the buffet. I love comfort food and was very taken with the homemade macaroni and cheese served at lunch. Best I have ever had. The only thing lacking was the lunchtime sushi, much to dry. The eggs Benedict were superb. Overall it was the best buffet of 19 cruises. The service at the Lido was impeccable. Dining room was nice too. Our veranda room was very nice but the ...
We have been sailing with HAL since 1985 and are 4 star Mariners. We could have been 5 star had we been willing to book cabins without baloneys or amenities we have come to enjoy. Once HAL started offering this outside space, we were hooked. Unfortunately, this comes with a price...fewer cruises.
We booked this trip because it was reasonably, gave us a chance to breakaway from the spring ...
PRE-EMBARKATION: We requested tactile hearing devices to be installed in our cabin and received a confirmation email a month prior to sailing stating the info was forwarded to the appropriated department on the boat. In the evening on day 1, I went to guest relations to inform them of the issue. The ship had no record of our request. Two days into the cruise we were playing telephone tag with ...
We will not be cruising with Holland America again and most defiantly not from Vancouver 5 hours it took of queuing and being herded around to being ushered to find our own cabins with the key in the door no explanations or greetings cabin was ok just what we had booked.
Ques every time time we wanted to get to customer services as soo many people complaining , the lifts were dirty clearly not ...
To be honest this was our first cruise. We chose hal because of its past reputation with Alaska cruises. Let me say right away, Alaska and Glacier Bay were outstanding. if you ever get a chance to visit Glacier Bay you must do it. It rates up there with Banff. However use another cruise line.
Embarkation took three hours plus, thousands of folks stuck in one building being shuffled around like ...
We chose this cruise because it fit in with other travel plans and we wanted to experience a Holland ship. Overall we had a relaxing time and would recommend.
Embarkation was reasonable, but there was a moderate wait for getting through customs and a holding room for getting on the ship. Overall it took about an hour and a half from entering the port to entering the ship (finished around ...
I took neighbours on the Koningsdam in August 2022 and everything on the ship was delightful. Barely eight months later, almost everything on the ship was appalling.
Gustavo Antorcha, HAL CEO, has stated:
On each ship, the guest experience attracts cruisers back again and again with the best live music at sea, a culinary program that rivals the best land-based restaurants, and engaging ...
This was our 3rd cruise with Holland America and our second on the Koningsdam, and first to Hawaii. It was a test run of a longer cruise with more sea days, with splendid results: we loved the sea days, and the tour around the Hawaiian islands was a lot of fun.
We booked an inside cabin and a Retreat cabana, rather than a Veranda room. We were happy with the inside cabin, which was roomy, ...