Holland America New York (Manhattan) Cruise Reviews

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Holland America Line

Cruise Critic Overview

  • Traditional cruising experience with modern touches
  • Around-the-world sailings offered
  • Extensive dining options and enrichment programs
  • Read full overview >>
274 Holland America New York (Manhattan) Cruise Reviews
Cruiser rating
Excellent
150
Very Good
63
Average
27
Poor
19
Terrible
6
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Romantic Cruises
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First-Time Cruisers
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Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
Ejbirdie
Member Since 2013
1 review
2 forum posts
1 helpful vote
Sailed September 2016
We chose this cruise because we had not been to either New York or the Maritimes before. We had cruised Holland America many years ago and enjoyed their ship and service. Zuiderdam is very spacious, well laid out, and by the 10th day ... Read more
Misha440
Member Since 2016
1 review
Older ship badly in need of an overhaul and updating. The loading area was the start of problems. Poorly organized when we were one of the last groups to board. Aggressive staff trying to militarize getting boarding passes.on board there ... Read more
bluegiraffe
Member Since 2015
1 review
57 forum posts
An escape from 65 straight days of 90 degree weather in Florida made this cruise to New England and Canada seem like a good idea. And it certainly was in that respect; we had two days of rainy/foggy/cold weather, but both were at-sea ... Read more
textc
Member Since 2014
2 reviews
5 helpful votes
We chose this itinerary because we had not seen this part of USA or Canada. we had hoped for cooler weather and changing leaves but did not find them. but the weather was mild throughout and the on board experience was more than we ... Read more
Helpful? Thank textc
ShadyOaksCruiser
Member Since 2014
2 reviews
4 forum posts
4 helpful votes
We have sailed primarily on Princess and Celebrity. This was our first cruise on HAL and the Eurodam. Very impressed with the ship, service and ports of call. This cruise was "billed" as a Fall Colors Cruise, but it was not ... Read more
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ShadyOaksCruiser
Member Since 2014
2 reviews
4 forum posts
We have cruised with Princess and Celebrity within the past three years, and before that NCL and transatlantic on Cunard. This was our first time to cruise on HAL and we were very pleased with the experience aboard the Eurodam. We were ... Read more
DoriePam
Member Since 2015
1 review
Sailed September 2015
The Eurodam is a great ship and the staff are professional and very courteous. We used the HAL transfers and hotel (the Midtown Hilton) and arrived a few days ahead of departure. The location of that Hilton is great. Our room was a ... Read more
Late traveler
Member Since 2009
4 reviews
48 forum posts
Sailed September 2015
We both enjoyed this cruise and have used Holland America before. Embarkation in New York was less than satisfactory and meant standing in a winding line for sometime. It was as if they weren't prepared for us. This was the first time ... Read more
JanetDeV
Member Since 2015
1 review
5 forum posts
1 helpful vote
Sailed September 2015
This was our fourth cruise on Holland America, and we have always been very pleased. Unfortunately, both the ship and the crew were well below the superior quality we have come to expect from Holland America. We had a Verandah Suite. ... Read more
Camden lady
Member Since 2014
3 reviews
15 forum posts
As with most things there was some good and some bad on this cruise. The embarkation was a total nightmare. First off, when we arrived at the terminal there was a mile long line of passengers with their luggage waiting to get into the ... Read more
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roger.sharp
Member Since 2014
1 review
This cruise started badly with embarkation delays exceeding five hours for some passengers. HAL did not provide any satisfactory explanation for the delay, the did not provide any food and they did not apologize. Signs of cost-cutting are ... Read more
The Four Amigos
Member Since 2014
1 review
1 helpful vote
Not rated Sailed September 2013
After reading some of the posted reviews for the Eurodam, I wonder if we were just unlucky, but I don't think so. But first the good. The food was excellent, without exception. I am not a buffet person, especially after being in Vegas, ... Read more
Maddog11Capt
Member Since 2007
1 review
8 forum posts
Not rated Sailed September 2013
Backgound, my wife and I have cruised a total of 21 times; 6 times with Holland America. For reference, we normally eat at the Pinnacle Grill at least twice per cruise I will limit this review to our experience on the Eurodam; more ... Read more
teemsum
Member Since 2002
15 reviews
320 forum posts
This was our 4th cruise on HAL but this time we were in a Neptune Suite. We flew the red-eye from Vancouver to Toronto to Laguardia. Bags were tagged straight through to LGA. In Toronto, they have streamlined the process. Step 1:You go ... Read more
Happy hop
Member Since 2013
1 review
Sailed September 2013
Embarkation at Manhattan was fairly swift, although the lines were long the staff were efficient and courteous. This was the first time on Hal and we were pleasantly surprised at the spacious cabins and the amount of hanging space ( never ... Read more
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JaneRichard
Member Since 2012
6 reviews
Sailed October 2012
We had never cruised on Holland American Line before; we normally sail on Celebrity. However, since the New England/Canadian cruise dates and ports fit our schedule, we decided to give them a try. After reading another review, I had a ... Read more
McCandle
Member Since 2008
1 review
44 forum posts
Sailed out of New York, embarkation was flawless, checked in and on the ship in under one hour of arrival. We were invited to a Mariner embarkation brunch which was very nice. After the brunch we went to our aft cabin on the Rotterdam ... Read more
unc66
Member Since 2007
5 reviews
9 forum posts
The cruise was nice but not up to the standards of other Holland America cruises we have enjoyed. The ship was understaffed and service was very spotty, from very good to very bad. One of the ship's officers admitted (privately over a ... Read more
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Konskie
Member Since 2011
5 reviews
Sailed September 2012
We arrived in New York two days prior to the cruise. Stayed at the Sheraton New York in Midtown. Very nice hotel but in a noisy location. We stayed at the Hilton on 6th Ave and 53rd St. a few years ago and its quiet compared to the ... Read more
NAS Bermuda
Member Since 2015
1 review
4 helpful votes
The selection of the cruise ship is critical because there are many different kinds. If you prefer old school elegance with a minimum of screaming rug rats, Holland America is the absolute best. If you cruise to Bermuda and if you really ... Read more
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gdaddytobermuda
Member Since 2012
1 review
1 forum post
Sailed August 2012
My family of four (kids aged 9 and 7) splurged on a deluxe verandah suite on the final Veendam voyage to Bermuda. The suite is fantastic, with plenty of room and a huge balcony. The perks are great as well - having a concierge handle ... Read more
Big_King
Member Since 2010
1 review
81 forum posts
The embarkation was efficient and speedy and we were in our cabin within 30 minutes. However the lunch on the Lido deck was truly sub-par. Roast Beef that so tough that it could not be cut and dinner that evening was not much better. ... Read more
andyonli
Member Since 2008
7 reviews
67 forum posts
1 helpful vote
Sailed August 2012
We chose this cruise for two main reasons: good friends had already booked and the cruise was leaving from our home city of NYC. So no airplanes and extra hotel nights. While we had been to Bermuda several times, we had not gone their via ... Read more
johnkiely
Member Since 2007
1 review
5 forum posts
This was a really nice cruise. Embarkation was the fastest I've ever experienced. We got dropped off at the NYC Cruise Terminal at 11:30 am and we were on the ship by Noon, and our cabin was ready when we got on! That was amazing! ... Read more
alaud
Member Since 2006
1 review
78 forum posts
Sailed August 2012
Just returned from a seven day Bermuda cruise. It was wonderful. The ship, while not new was in good shape and the staff was top notch. Many passengers were disappointed that HAL is not returning to Hamilton Bermuda Again. They said that ... Read more
Helpful? Thank alaud
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