The cruise started with the worst embarkation situatin. We need wheelchair assistance to embark because of the long walks. Holland America's Ft. Lauderdale operation to have two wheelchairs used for a significant number of people. who would be taken to a table top counter, processed and assigned to a holding area to await wheelchairs to board the ship. Never, in our 50 some cruise experiences, ...
Iren & Vadim Timof (72 years old. Fremont California). That was our 13-th cruise. We enjoyed with our Panama cruise from Fort Lauderdale to San Diego (December 18,2018 to January 3, 2019).
Service on board was excellent, but dining menu in restaurant and buffet was poor. The same we can say about shops range. Very sorry.
We liked all our excursions. It was very good arranged.
Cabin ...
Service was excellent as usual, however, some staff seemed preoccupied, probably tired.
Boat was excellent as we've come to expect from Holland.
Food was also tasty, however, it was not as diverse as we'd expected, so was getting a bit boring by the 3 day. However, there was a Mexican day around the 5th day, followed by an Indian day, so things spiced up again for the remainder of the ...
This was our second cruise on HAL. The first was a Norway cruise out of Amsterdam in June-July 2018.
This time we decided to see (part of) the Caribbean by ship. Embarkation was a breeze even though we were a little late. We made it to the Lido by 2pm and were pleasantly surprise to see lunch was still in full swing.
Nieuw Amsterdam (NA) might be my favorite HAL ship so far. It is different ...
The Nieuw Amsterdam looked like she was recently refurbished. The carpeting and upholstery looked fresh. The public areas were very clean. The crew was phenomenal in terms of service. The food in the main dining room was varied and tasty.
Holland America provided numerous shore excursions for purchase. We chose the Jamaica City Tour, the Jolley Trolley in Georgetown, and the Chocolate Tour in ...
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of you!!!
However, Holland America Ships are severely lacking customer service, acommodations are poorly described. The cabin layout was terrible and considering ...
From the moment we boarded this ship until we left we were treated so well on this cruise. All of the staff members went out of their way to provide top notch service. The cabin was clean, bright and spacious for a cruise line. We had a partial view cabin but we were not disappointed as we could see the ocean every morning when we woke up. The cabin stewards did a great job keeping our cabin ...
WORST Internet of the high seas!!! In this day & age of technology, I find this absolutely unacceptable! I tried paying for their "PREMIUM" internet and it was so atrocious. It's embarrassing that they even dare to charge for the "service". I've been on Celebrity, Princess, Royal Caribbean, Crystal & Disney all in the last few years & none of their internet has been this pathetic. Seriously, ...
This was our third cruise on HAL and my eighth (give or take) overall. We cruised on the sister ship Eurodam last year and this cruise and overall experience was nearly identical.
Service is top notch in every venue - from cabin to dining room, Lido, and other places. Everyone is friendly and eager to please. This is the highlight of the ship.
Food is also great, especially in the dining ...
The Entertainment was the highlight of the Cruise——-it was our first experience and even though we had some quite rough weather for 2 days , we had an amazing time.
We met so many interesting people and were able to meet our favourite entertainers.
It felt like we were back in Ireland! Can’t wait to go in 2020 and enjoy it all again!
Gertrude Byrne does an amazing job , she greets ...