American Queen Voyages USA Cruise Reviews
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Photo Credit: OneTimeCruiser01
Cruiser Rating
3.9
Average
209 reviews
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21-30 of 209 American Queen Voyages USA Cruise Reviews
Review for a U.S.A. Cruise on Ocean Navigator
djett
10+ Cruises • Age 70s
Having taken three previous cruises with American Queen (Upper Mississippi, Nashville to Memphis, and the Columbia River) my wife and I were expecting the same excellent cruise experience on the Ocean Navigator cruise from Chicago to Chicago (June 4-19) which we just completed. We received just the opposite. Had this been our first voyage with American Queen lines, we would not even consider ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello djett! Thank you for your feedback. We are disappointed to hear you did not enjoy many aspects of the cruise. We will pass this information along to the crew....
Sail Date: June 2022
Review for a U.S.A. Cruise on American Empress
water kid
6-10 Cruises • Age 60s
The boat was period décor throughout. Having a little balcony was relaxing. I was on a Road Scholar booked trip so excursions were included and well arranged. Learning about the hardships of the Discovery Expedition, it was surprising that the trip was completed.
The food in the main dining room was sumptuous with a variety of choices. I personally opted for the River Grill. It was more ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello water kid! We appreciate your kind words and are thrilled you had an excellent time on American Empress. We hope to welcome you back aboard in the future!...
Sail Date: May 2022
Review for a U.S.A. Cruise on Ocean Victory
Jim12345
6-10 Cruises • Age 60s
Hmmm, hard to know where to begin.
Embarkation was 2 hours late, we were told a mishap on the locks leading into Lake Ontario caused the ship to be delayed. Okay, I'll buy that one.
The ship was 2 hours late going through the Welland Canal, and then another half hour delayed due to a medical issue with an elderly passenger. The Captain insisted on leaving Port Colborne on time, even though ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Jim12345! Thank you for taking the time to leave us a review. We are disappointed to hear about embarkation, delays, the excursions, the situation with the entertainer, and the bus ride to...
Sail Date: May 2022
Review for a U.S.A. Cruise on American Countess
CruisinCadie
10+ Cruises • Age 70s
Warning: This may be long and a bit rambling, but there are many good things to say about this cruise.
DH and I are in our 70's. This was our fourteenth cruise overall, but our first river cruise. Way back in February 2020, we booked a cruise from Memphis to New Orleans on the American Queen. After 4 cancellations, 3 due to COVID and 1 due to Hurricane Ida, we said forget it. AQV gave us ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello CruisinCadie! Thank you for leaving us a review. We are so happy that you enjoyed your time on the American Countess. We can't wait for you to join us on a Memphis to NOLA cruise!...
Sail Date: May 2022
Review for a U.S.A. Cruise on American Empress
roamgeorgia
10+ Cruises • Age 70s
Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello roamgeorgia! We are thrilled to hear you had an excellent time sailing with us, despite the sporadic T.V. reception. We will make sure to pass your feedback along to our crew....
Sail Date: April 2022
Review for a U.S.A. Cruise on American Countess
Hamlet cruiser
10+ Cruises • Age 70s
I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best.
One stop (can’t call it a port) not planned, had NO services! We needed ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....
Sail Date: April 2022
Review for a U.S.A. Cruise on American Queen
AliWood
6-10 Cruises • Age 70s
This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis.
Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi AliWood! We appreciate you taking the time to leave us a review. We are disappointed to hear about a lack of communication about The River Grill and bar. We are glad you enjoyed some ports...
Sail Date: April 2022
Review for a U.S.A. Cruise on American Empress
Salish Sailor
10+ Cruises • Age 80s
We live in the Pacific Northwest, so we are familiar with much of the territory that we visited, but we wanted to see it from the rivers. Our special interests were the history and geology. Since we know the area, we did not take many of the special (extra charge) excursions, but the one that we did take...the jetboat into Hells Canyon...was a highlight of the trip for us! We highly recommend ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hi Salish Sailor! Thank you for taking the time to leave a review. We are glad you enjoyed the trip! We will be sure to send the feedback to our crew. We hope to have you sail with us again!...
Sail Date: April 2022
Review for a U.S.A. Cruise on Ocean Voyager
Janet Doew
6-10 Cruises • Age 50s
Chose due to pricing and new location. Have been on many previous cruises and this by far, the worst. Poor communication, constant changes. Very small ship making one feel trapped due to limited/changed excursions which were blamed constantly on weather (only accurate one night). They added one boring day at sea and second day at Freeport Bahamas which was just primarily poor and pressured ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Janet Doew! Thank you for your feedback. We are glad to hear that the food was good. We regret hearing that you found there to be poor communication and unexciting excursions. We will...
Sail Date: April 2022
Traveled with disabled person
Review for a U.S.A. Cruise on American Countess
Mffthie
10+ Cruises • Age 2020s
Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
Read MoreResponse from BriannaH, Guest Relations @American Queen Voyages
Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...
Sail Date: April 2022
Traveled with disabled person
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USA Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships
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