This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
I choose this back-to-back cruise as it was visiting a lot of ports in the US and Canada I never been to before as well as the fall foliage. Note: After disembarkation in Portland (Boston) the ship head to Jacksonville, FL, to be sold as American Queen Voyages was no longer supporting cruise around the great lakes.
The decor of the ship was outstanding. It takes a passenger back to the days ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are glad to hear that you enjoyed the service onboard and that our Crew made it memorable. However, we are disappointed to hear about the other issues,...
We learned so much on this trip. From the Great Lakes, to shipping history, to the Hockey Hall of Fame and the Rock and Roll Hall of Fame, native Americans, Mackinac Island, big cities and small towns, and so much more, this trip had a little of everything.
We loved the ship and the crew was great. The dining staff really work as a team with wonderful service and a wide choice of food. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi! Thank you for leaving feedback! We are so glad to hear that you had a great time on our Great Lakes cruise. While we are disappointed to hear that there was mechanical problems in the...
We chose this cruise for the itinerary, stopping at some very interesting places, between Chicago and Toronto. The ship itself had many good points, with excellent food, wonderful staff and we were very satisfied with our cabin on the upper deck. The evening entertainment however was the biggest disappointment and we can only assume that AQV are cutting corners. The previous reviewer refers to a 3 ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for leaving a review! We are glad that you had a great time but are disappointed to hear about the entertainment and the refund delay. Please reach out to our guest relations team at...
I have wanted to do this cruise for a long time, sailing in all five Great Lakes. I have watched the two ships (currently Ocean Navigator and Ocean Voyager, formerly Victory I and II)) go through various owners. Each time someone bought them and started up, I thought next year I'm going to do this. And then they'd go out of business. I really hoped AQV would make a go of them. But the day before ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving a review! We're glad to hear that you enjoyed sailing the Great Lakes with us. We are disappointed to hear that the cabin was not up to expectations and will make sure...
We booked the Ocean Navigator 9-night Great Lakes cruise from Toronto to Chicago (Milwaukee, actually) scheduled to embark on Thursday, May 25th from Toronto.
During Thursday afternoon check-in at the pre-cruise hotel in Toronto, we were told transfer to the ship would take us to the dock in Port Colborne, Canada, not the dock in Toronto. This was a result of the Ocean Navigator having ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving feedback. We regret to hear that your experience on Ocean Navigator was not what you expected, and we apologize for the unprecedented mechanical problems. We will pass...
My husband and I had never seen the Great Lakes other than a peek from a Chicago hotel window many years ago and decided this would be a great 80th birthday present for me. We have had great experience with American Queen on two previous cruises and looked forward to this one. Unfortunately, we were disappointed from the time we got off our plane in Toronto around 10:00 at night expecting to ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello! We are disappointed to hear that you did not enjoy many aspects of your Great Lakes experience. We will make sure to pass along feedback to the hospitality team who arrived late for...
We wanted a gentle cruise exploring the Great Lakes. That's exactly what we got. Staff couldn't do enough for you.
Food good, stateroom clean, tours OK if you take all premium ones.
What wasn't good:
--There is no outside deck to walk on except a short semi-circle on top deck.
--Entertainment was awful. Played same jazz music every night-even when requests were made for ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for taking the time to leave a review. We are disappointed to hear that the experience on the Great Lakes did not live up to your expectations. We will pass your feedback along to...
We had never traveled all of the Great Lakes and this sounded like a wonderful opportunity. Unfortunately our 7 p.m departure from Toronto didn't happen and no real explanation was ever given. The first report was that we would be skipping Niagra Falls which was not a popular choice. That was changed. However, we had to go to Cleveland and Detroit and were forced to miss Saulte Ste. Marie thus ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi there! We are disappointed to hear that you did not enjoy your Great Lakes experience. We regret not being able to take you to Saulte Ste. Marie and will make sure to pass this feedback...
I booked my first river cruise on the Lower Mississippi River for March 2023 back in May 2022 on the American Countess. I was concerned about what level of service to expect given the pandemic. I proceeded hoping that things would settle down back towards normal as the embarkation date approached. I am a manual wheelchair user and require an ADA cabin. I knew the number of accommodating cabins ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for the feedback and your kind words. We are disappointed to hear that some of the food was at a less than ideal temperature. We will make sure we pass this along to the American...
Sail Date: March 2023
Traveled with disabled person
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USA Cruise Reviews for American Queen Voyages (formerly American Queen Steamboat Company) Ships