This cruise goes from Clarkston to Portland. The first excursion we took was the JetBoat Tour of Hell’s Canyon. I have never seen anything like the terrain. We saw BigHorn Sheep, Deer, Turkeys, and a bald Eagle. The river is clear and beautiful.
This cruise was wine themed so we had wine tastings onboard and two dinners with wine pairings. We also did the Red Mountain Vines to Wine ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi! Thanks for taking the time to leave a review. We are pleased to hear that you enjoyed your American Empress sailing. We are so glad that the excursions, food, and onboard experience...
We sailed Oct 2022. We were looking forward to MSY - MEM. The line can’t control the river. The day before we were supposed to fly to MSY, we were notified they couldn’t sail south of MEM because the river levels were too low so we needed to change our flight reservations to MEM. We were promised a refund for any change fees w/in 4 - 6 weeks. Fortunately, our Tours By Locals day trip and our ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience on American Countess and that the refund process is lengthy. We...
From the beginning a Disaster
Boarding through a dirty port gangway
Very weak welcome aboard
Dirty Boat
Sparse crew
Boat broke did not go for two days
Food awful and cold
Bars terrible
Only 3 not open most of the time
Only two bartenders
Dirty glasses everywhere
food, dirt on decks
Cigarettes' buts on floor
Housekeeper sporadic
Ports ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....
This was a bucket list holiday for my husband and I travelling from Minneapolis, Minnesota to New Orleans. We paid over £6000 each for a 14 day holiday - a majority of Americans paid $20,000 per cabin.
We travelled from Redwing Minneapolis to New Orleans in an inside cabin. This was the cheapest cabin available. Our holiday started on 12th September and ended 26th September 2022.
The weather ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Fesey! Thank you taking the time to leave a review. We are disappointed to hear about the problems with staff, food, and cancellations. We will pass the feedback along to our team....
We had originally booked this cruise pre Covid (2019) with our American friends. Although we are Australians this was to be our sixth boat cruise which was deferred until Australian's travel restrictions were lifted. As can be assumed we had very high expectations that we would enjoy the cruise, as we had previously done on the American Queen. Sadly, this was not to be. I've purposely left writing ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving a review. We are disappointed to hear that you did not enjoy the breakfast and pre-cruise tour. We are also sorry to hear that the medical screening process and water...
To start with, I tried to find Minneapolis or Red Wing as the embarkation port but was unable to find it in the drop down and it wouldn't let me enter either cities.
1. We only got travel documents after our travel agent called them days before the cruise. I guess this should have been an omen.
2. The cabin had a large patio but was mostly usuable due to their being no shade from noon to ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Welikecruzng! Thank you for taking the time to leave a review. We are disappointed to hear about the missed stops, internet situation, among other things you mentioned. We will pass the...
We are a retired couple in our mid-70's. This was our 14th cruise, 2nd river cruise. We sailed on the Countess last May and had such a great time we decided to take another cruise on her. While this cruise was not as great as the previous one, we still had a good time.
I really love the ship. The layout is so convenient and everything is close together. The grand lobby and bar with the ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi CruisinCadie! Thank you for leaving feedback. We are glad to hear that you and your husband enjoyed your cruise. We regret to hear about the tug boat and missing Hannibal and will be sure...
Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship.
I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...
I have always wanted to cruise on the US rivers, and I also wanted to experience the largest riverboat, as well as steam-powered, so the American Queen was my obvious choice. Eventually, I hope to cover all the US rivers that offer overnight cruises.
We flew in to St. Louis, and were lodged at the Hilton at the Ballpark, where we checked in, and completed a Covid test.
We toured St. Louis ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi bob brown! Thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your trip on American Queen! We will pass your feedback along to our crew....
I just finished my trip on the Countess. First positive: very nice boat, great cruise and assistant cruise directors who also provided great entertainment. Negatives: We were told there would be COVID testing before the cruise. Upon arriving at check-in we were informed no testing would be done. This information should have been provided before cruise. The steering went out on the boat the first ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello bevahoop! Thank you for taking the time to leave a review. We are disappointed to hear about the tugboat and fire alarm situation. We will pass your feedback along to American Countess....
Sail Date: July 2022
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