Crystal Luxury Cruise Reviews

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Crystal Cruises

Cruise Critic Overview

  • Choice of two larger luxury cruise ships or an intimate yacht
  • Outstanding dining with plenty of choice on all ships
  • One of the highest passenger-to-staff, passenger-to-space ratios
  • Read full overview >>
224 Crystal Luxury Cruise Reviews
Cruiser rating
Excellent
135
Very Good
44
Average
20
Poor
13
Terrible
8
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Luxury Cruises
224
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22
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21
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19
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
charliesavino@gmail.com
Member Since 2016
1 review
17 helpful votes
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have ... Read more
Julie Cheng
Member Since 2016
2 reviews
26 helpful votes
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read more
Julie Cheng
Member Since 2016
2 reviews
8 helpful votes
Sailed July 2016
We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and honey and some slices of ... Read more
jhyman10
Member Since 2016
1 review
14 helpful votes
Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most ... Read more
mickeydeetexas
Member Since 2016
1 review
17 helpful votes
This is long so get ready...... Just experienced our first Crystal cruise and will begin by saying we have been crystalized! We were celebrating my husband's 50th birthday and our travel agent recommended a few Alaskan cruises for us ... Read more
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Pittmansb
Member Since 2016
1 review
11 helpful votes
We chose this cruise 8 or 9 months ago to travel with our alumni group. A few weeks ago I looked at this site and saw some negative reviews. Well, our experience was quite different. Ship was clean and well organized. Our room had a ... Read more
Namster
Member Since 2016
1 review
2 forum posts
4 helpful votes
Sailed June 2016
Travelled alone with a couple. It was my first Crystal experience - every single bite of food was superb... they had 3 specialty restaurants in addition to the Main Dining. The service was excellent - all details were attended to. I am ... Read more
May B
Member Since 2008
6 reviews
3,020 forum posts
16 helpful votes
In the past 20 years, my husband and I have been fortunate enough to take 29 cruises, with 26 of them in the space of the past 11 years. We've been on a wide variety of cruise lines, from the most basic up to the deluxe Azamara and Oceania ... Read more
Helpful? Thank May B
MightyQuinn
Member Since 2008
6 reviews
3,500 forum posts
8 helpful votes
We just returned from our first Crystal cruise, a quick 6-nite voyage from San Francisco to Vancouver. Crystal had been on our radar for a while and we thought this would be an excellent opportunity to do a test cruise before committing ... Read more
DaisyUK
Member Since 2013
2 reviews
582 forum posts
19 helpful votes
This was our first cruise with Crystal and was a short 'try-out' before trying something more ambitious. I don't think it would be possible (for me at least) to cruise without a few niggles, but in this case they were very few and far ... Read more
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PerpetuallyCcuising
Member Since 2016
2 reviews
6 forum posts
5 helpful votes
This is my second trip with Crystal. I arrived in London the day before embarkation and enjoyed seeing the city. On this occasion I was unable to use the arranged transfer to the ship as I did not receive the information about where and ... Read more
Go-Go4
Member Since 2016
1 review
10 helpful votes
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read more
Mike2131
Member Since 2004
14 reviews
2,761 forum posts
25 helpful votes
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we ... Read more
Syd123
Member Since 2016
1 review
3 helpful votes
Sailed May 2016
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance ... Read more
Keith1010
Member Since 2000
13 reviews
83,700 forum posts
12 helpful votes
We chose this cruise as a getaway cruise that we combined with a four night stay on land in San Francisco. It worked perfectly for our schedule. While this was our shortest cruise ever we had an absolutely wonderful time on board ... Read more
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geri3080
Member Since 2016
1 review
4 helpful votes
The food was amazing each dish was a beautiful creation. The staff was kind accommodating and always ready to say yes. The entertainment was mundane except for the piano bars which were great. Perfect cruise foe eating and ... Read more
AAndres
Member Since 2016
1 review
6 helpful votes
My first cruise. What a great service. What a great food. This cruise line is the total relaxation experience. After three days you can sail on for months. The constant high quality of service, friendliness of all the staff plus the ... Read more
DJBRADACH
Member Since 2016
1 review
9 helpful votes
First scheduled cruise for the newest addition to the Crystal family and can not say enough nice things about the experience. With room for something like 86 pax, an intimate experience is assured and it was!!! Great crew, no, very ... Read more
forepaughs75
Member Since 2014
2 reviews
52 forum posts
11 helpful votes
This pair of back-to-back cruises were our 2nd and 3rd cruises. Ever since we cruised on Crystal Serenity in 2014, we have been hooked on Crystal. Symphony is a little smaller so it is a little more intimate too. Public spaces are ... Read more
Loki4
Member Since 2013
1 review
33 forum posts
2 helpful votes
Great first time experience on Crystal...won't be the last. The itinerary was fabulous. Disappointed we lost a sea day with the change in itinerary, but Crystal did a great job. Wish we had more time to experience the activities on ... Read more
Helpful? Thank Loki4
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PerpetuallyCcuising
Member Since 2016
2 reviews
6 forum posts
8 helpful votes
This was the first time I have sailed with Crystal. I had certain expectations engendered by what I had been told by friends who have made a life cruising around the world, and which were not all negative. I arrived back home wishing I ... Read more
californiacruiseluvrs
Member Since 2006
10 reviews
145 forum posts
25 helpful votes
Sailed April 2016
My wife, 16 year old daughter and I returned yesterday from a 7-night cruise onboard Crystal Symphony from Athens to Athens. This was our first Crystal cruise which we chose due to itinerary, date and curiosity as we have always wanted to ... Read more
poinsettiaplate
Member Since 2013
1 review
41 forum posts
7 helpful votes
This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with Crystal, it was a ... Read more
Chris1960uk
Member Since 2016
1 review
31 helpful votes
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month ... Read more
PrincessVictoria22
Member Since 2014
1 review
5 forum posts
Sailed March 2016
I chose this cruise because I wanted to try Crystal. It was everything I hoped it would be. Service was impeccable. Food was delicious. On sea days, there was plenty to do, and I really enjoyed the cultural/historical emphasis on ... Read more
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