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Crystal Luxury Cruise Reviews

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Cruise Critic Overview
  • Big ships offer luxury on a larger scale
  • Outstanding Japanese and Italian restaurants on both ships
  • One of the highest passenger-to-staff, passenger-to-space ratios
  • Read full overview >>

188 Crystal Luxury Cruise Reviews

Cruiser rating
Excellent
114
Very Good
36
Average
15
Poor
11
Terrible
8
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Luxury Cruises
Luxury Cruises
188
Repositioning Cruises
Repositioning Cruises
18
Senior Cruises
Senior Cruises
16
Family Cruises
Family Cruises
14
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
Julie Cheng
Member Since 2016
2 reviews
0 forum posts
2 helpful votes
Sailed four weeks ago
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read more
Julie Cheng
Member Since 2016
2 reviews
0 forum posts
1 helpful vote
Sailed four weeks ago
We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and honey and some slices of ... Read more
jhyman10
Member Since 2016
1 review
0 forum posts
3 helpful votes
Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most ... Read more
mickeydeetexas
Member Since 2016
1 review
0 forum posts
3 helpful votes
This is long so get ready...... Just experienced our first Crystal cruise and will begin by saying we have been crystalized! We were celebrating my husband's 50th birthday and our travel agent recommended a few Alaskan cruises for us ... Read more
Pittmansb
Member Since 2016
1 review
0 forum posts
9 helpful votes
We chose this cruise 8 or 9 months ago to travel with our alumni group. A few weeks ago I looked at this site and saw some negative reviews. Well, our experience was quite different. Ship was clean and well organized. Our room had a ... Read more

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Namster
Member Since 2016
1 review
0 forum posts
0 helpful votes
Sailed June 2016
Travelled alone with a couple. It was my first Crystal experience - every single bite of food was superb... they had 3 specialty restaurants in addition to the Main Dining. The service was excellent - all details were attended to. I am ... Read more
May B
Member Since 2008
5 reviews
2,699 forum posts
8 helpful votes
In the past 20 years, my husband and I have been fortunate enough to take 29 cruises, with 26 of them in the space of the past 11 years. We've been on a wide variety of cruise lines, from the most basic up to the deluxe Azamara and Oceania ... Read more
Helpful? Thank May B
MightyQuinn
Member Since 2008
6 reviews
3,430 forum posts
8 helpful votes
We just returned from our first Crystal cruise, a quick 6-nite voyage from San Francisco to Vancouver. Crystal had been on our radar for a while and we thought this would be an excellent opportunity to do a test cruise before committing ... Read more
DaisyUK
Member Since 2013
2 reviews
469 forum posts
11 helpful votes
This was our first cruise with Crystal and was a short 'try-out' before trying something more ambitious. I don't think it would be possible (for me at least) to cruise without a few niggles, but in this case they were very few and far ... Read more
PerpetuallyCcuising
Member Since 2016
2 reviews
6 forum posts
3 helpful votes
This is my second trip with Crystal. I arrived in London the day before embarkation and enjoyed seeing the city. On this occasion I was unable to use the arranged transfer to the ship as I did not receive the information about where and ... Read more

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Go-Go4
Member Since 2016
1 review
0 forum posts
4 helpful votes
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read more
Mike2131
Member Since 2004
13 reviews
2,738 forum posts
20 helpful votes
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we ... Read more
Syd123
Member Since 2016
1 review
0 forum posts
3 helpful votes
Sailed May 2016
Eviactive put together a ballroom dance program on Crystal Serenity. Her pros were outstanding and we took lessons every morning before touring. In the evening we danced the night away to the superb band provided by Crystal on their dance ... Read more
Keith1010
Member Since 2000
12 reviews
82,359 forum posts
11 helpful votes
We chose this cruise as a getaway cruise that we combined with a four night stay on land in San Francisco. It worked perfectly for our schedule. While this was our shortest cruise ever we had an absolutely wonderful time on board ... Read more
geri3080
Member Since 2016
1 review
0 forum posts
4 helpful votes
The food was amazing each dish was a beautiful creation. The staff was kind accommodating and always ready to say yes. The entertainment was mundane except for the piano bars which were great. Perfect cruise foe eating and ... Read more

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AAndres
Member Since 2016
1 review
0 forum posts
4 helpful votes
My first cruise. What a great service. What a great food. This cruise line is the total relaxation experience. After three days you can sail on for months. The constant high quality of service, friendliness of all the staff plus the ... Read more
forepaughs75
Member Since 2014
2 reviews
44 forum posts
8 helpful votes
This pair of back-to-back cruises were our 2nd and 3rd cruises. Ever since we cruised on Crystal Serenity in 2014, we have been hooked on Crystal. Symphony is a little smaller so it is a little more intimate too. Public spaces are ... Read more
Loki4
Member Since 2013
1 review
33 forum posts
2 helpful votes
Great first time experience on Crystal...won't be the last. The itinerary was fabulous. Disappointed we lost a sea day with the change in itinerary, but Crystal did a great job. Wish we had more time to experience the activities on ... Read more
Helpful? Thank Loki4
PerpetuallyCcuising
Member Since 2016
2 reviews
6 forum posts
6 helpful votes
This was the first time I have sailed with Crystal. I had certain expectations engendered by what I had been told by friends who have made a life cruising around the world, and which were not all negative. I arrived back home wishing I ... Read more
californiacruiseluvrs
Member Since 2006
10 reviews
138 forum posts
20 helpful votes
Sailed April 2016
My wife, 16 year old daughter and I returned yesterday from a 7-night cruise onboard Crystal Symphony from Athens to Athens. This was our first Crystal cruise which we chose due to itinerary, date and curiosity as we have always wanted to ... Read more

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poinsettiaplate
Member Since 2013
1 review
33 forum posts
7 helpful votes
This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with Crystal, it was a ... Read more
Chris1960uk
Member Since 2016
1 review
0 forum posts
26 helpful votes
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month ... Read more
samuelsships
Member Since 2009
1 review
11 forum posts
16 helpful votes
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was ... Read more
Oldman@sea
Member Since 2016
1 review
0 forum posts
0 helpful votes
Except for a very short cruise of the Greek Isles, we have never used another cruise line, nor another cruise ship. The Crystal Symphony has been our home for progressively longer cruises. From embarkation to debarkation, our experience ... Read more
AveandJoe
Member Since 2016
1 review
0 forum posts
0 helpful votes
This was our 3rd cruise on the Crystal line and our 2nd on Symphony (which is our favorite). We had so much trouble getting to the cruise due to a blizzard in the NYC area. The two days we booked in Buenos Aires were lost to us and we ... Read more

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