Crystal Luxury Cruise Reviews

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Cruise Critic Overview
  • Big ships offer luxury on a larger scale
  • Outstanding Japanese and Italian restaurants on both ships
  • One of the highest passenger-to-staff, passenger-to-space ratios
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202 Crystal Luxury Cruise Reviews

Cruiser rating
Excellent
121
Very Good
40
Average
17
Poor
12
Terrible
8
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202
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Rating Summary
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Value for Money
Service
ljd123
Member Since 2016
1 review
We just returned from a 7 night cruise in the Adriatic on the Esprit embarking in Dubrovnik and ending in Venice. We loved the boat and the itinerary. Here are the details: Ship: The ship has 5 decks -- marina on 1; entry to the ship ... Read more
Keith1010
Member Since 2000
13 reviews
83,132 forum posts
2 helpful votes
Review Of Crystal Serenity: Alaska Cruise – Vancouver to Seward – 10 Days Northwest Passage – Seward to New York City – 32 Days Excluding my first cruise at age 12, my wife and I have been cruising since ... Read more
JoaoPortugal
Member Since 2016
1 review
12 helpful votes
Having taken many cruises on Silversea and Seabourn, this was my first Crystal experience, and although being mindful that while it is unfair to compare directly the Crystal product to the other two (due to Crystal's larger ship capacity), ... Read more
Longway
Member Since 2016
1 review
22 forum posts
21 helpful votes
We wanted to see Alaska again and based on Crystal's previously held number one rating by a popular travel magazine and the many glowing reviews on CC we booked 10 days on the Crystal Serenity. We thoroughly enjoyed Alaska and our cruise. ... Read more
Ronales
Member Since 2016
1 review
6 forum posts
4 helpful votes
We had a wonderful 10 days despite the weather on our Crystal cruise to Alaska. We would prefer open seating rather than assigned 6 pm every night at the same table. It would be great to mingle with more people and dining with new ... Read more

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erikerik
Member Since 2015
1 review
30 forum posts
3 helpful votes
Sailed August 2016
From embarkation to disembarkation we could not have asked for anything more. Our stateroom was situated on the Horizon Deck, midship. We dined in all of the locations and never once did we experience any upset stomachs. To us this goes ... Read more
avanbuiten
Member Since 2014
3 reviews
10 helpful votes
This was our fourth cruise within three years having previously sailed with Celebrity, Holland America, and Princess. We are a couple in our mid-thirties. We chose this cruise because it fitted in with times we could both take holiday, ... Read more
JTor
Member Since 2008
2 reviews
155 forum posts
13 helpful votes
We just came back from our cruise on the Crystal Esprit and enjoyed it very much. It’s a very new and interesting concept and they are still working out exactly what it is, I think. We thought it was terrific and would like to do ... Read more
Helpful? Thank JTor
nova1
Member Since 2004
2 reviews
46 forum posts
8 helpful votes
We had a great time, but as quite a few other reviews suggest, Crystal is slipping. The service in the main dining room was atrocious. The server was so confused by the orders that my wife something with lobster, which she is very ... Read more
Helpful? Thank nova1
Crystal Cuanarder Sue
Member Since 2016
1 review
4 helpful votes
We chose this cruise as one of our group had done a Crystal cruise before and always considered it a cut above the rest. There were many ways in which this was an excellent cruise from a first-rate company but we are still not sure if we ... Read more

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majw
Member Since 2016
1 review
1 forum post
5 helpful votes
Sailed July 2016
we had sailed crystal three years ago and had had a good experience. also, the itinerary seemed different, so we decided to try it again. the service was excellent, the cabin size was great, and each of the ports was new to us, so it ... Read more
Helpful? Thank majw
Aapreciate
Member Since 2008
1 review
50 forum posts
27 helpful votes
I just returned from the Grand Britannia cruise with my mom, sister and daughter. We had adjoining staterooms. Here are my thoughts: The good: Overall food quality was very good in all venues. We loved Prego and Silk Road, liked the ... Read more
charliesavino@gmail.com
Member Since 2016
1 review
16 helpful votes
We chose Crystal because we had heard if was a luxury experience. We paid top dollar for this cruise. Unfortunately, the Serenity was rather mundane -- nice but nothing special. The food was OK but not better than other cruises we have ... Read more
Julie Cheng
Member Since 2016
2 reviews
26 helpful votes
We had previously sailed on Crystal Serenity on the Baltic cruise and had an amazing experience. We chose to sail with Crystal Serenity for the Alaskan cruise expecting a repeat of this. However, we probably will NOT sail with Crystal ... Read more
Julie Cheng
Member Since 2016
2 reviews
7 helpful votes
Sailed July 2016
We had sailed on Crystal Serenity previously on the Baltic cruise and had a great time. The crew seemed overworked and stretched and unfriendly. One waitress was rather rude when I requested for just hot water and honey and some slices of ... Read more

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jhyman10
Member Since 2016
1 review
12 helpful votes
Relaxing, luxurious, fun, friendly, warm are just a few of the words to describe the great time we had onboard this ship. The ports were great (even though the weather didn't cooperate as much as we would have liked), but the most ... Read more
mickeydeetexas
Member Since 2016
1 review
16 helpful votes
This is long so get ready...... Just experienced our first Crystal cruise and will begin by saying we have been crystalized! We were celebrating my husband's 50th birthday and our travel agent recommended a few Alaskan cruises for us ... Read more
Pittmansb
Member Since 2016
1 review
11 helpful votes
We chose this cruise 8 or 9 months ago to travel with our alumni group. A few weeks ago I looked at this site and saw some negative reviews. Well, our experience was quite different. Ship was clean and well organized. Our room had a ... Read more
Namster
Member Since 2016
1 review
1 forum post
3 helpful votes
Sailed June 2016
Travelled alone with a couple. It was my first Crystal experience - every single bite of food was superb... they had 3 specialty restaurants in addition to the Main Dining. The service was excellent - all details were attended to. I am ... Read more
May B
Member Since 2008
5 reviews
2,867 forum posts
14 helpful votes
In the past 20 years, my husband and I have been fortunate enough to take 29 cruises, with 26 of them in the space of the past 11 years. We've been on a wide variety of cruise lines, from the most basic up to the deluxe Azamara and Oceania ... Read more
Helpful? Thank May B

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MightyQuinn
Member Since 2008
6 reviews
3,487 forum posts
8 helpful votes
We just returned from our first Crystal cruise, a quick 6-nite voyage from San Francisco to Vancouver. Crystal had been on our radar for a while and we thought this would be an excellent opportunity to do a test cruise before committing ... Read more
DaisyUK
Member Since 2013
2 reviews
511 forum posts
18 helpful votes
This was our first cruise with Crystal and was a short 'try-out' before trying something more ambitious. I don't think it would be possible (for me at least) to cruise without a few niggles, but in this case they were very few and far ... Read more
PerpetuallyCcuising
Member Since 2016
2 reviews
6 forum posts
4 helpful votes
This is my second trip with Crystal. I arrived in London the day before embarkation and enjoyed seeing the city. On this occasion I was unable to use the arranged transfer to the ship as I did not receive the information about where and ... Read more
Go-Go4
Member Since 2016
1 review
8 helpful votes
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read more
Mike2131
Member Since 2004
13 reviews
2,757 forum posts
24 helpful votes
We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we ... Read more

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