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Crystal Luxury Cruise Reviews

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Cruise Critic Overview
  • Big ships offer luxury on a larger scale
  • Outstanding Japanese and Italian restaurants on both ships
  • One of the highest passenger-to-staff, passenger-to-space ratios
  • Read full overview >>

162 Crystal Luxury Cruise Reviews

Cruiser rating
Excellent
94
Very Good
34
Average
14
Poor
8
Terrible
8
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Luxury Cruises
Luxury Cruises
162
Repositioning Cruises
Repositioning Cruises
18
Senior Cruises
Senior Cruises
15
First-Time Cruisers
First-Time Cruisers
12
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
Chris1960uk
Member Since 2016
1 review
0 forum posts
8 helpful votes
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month ... Read more
samuelsships
Member Since 2009
1 review
11 forum posts
4 helpful votes
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was ... Read more
AWHW
Member Since 2015
9 reviews
0 forum posts
6 helpful votes
Sailed January 2016
Voyage No. 6202 on Crystal Symphony was aptly named Antarctic Discovery: though a very brief discovery it was, a 14-day cruise with only about one day's time on Antarctic waters often at foggy weather. 8 out of 14 days were sea days, ... Read more
Helpful? Thank AWHW
Mrs Worldly
Member Since 2014
1 review
0 forum posts
15 helpful votes
Sailed December 2015
Given that crystal push the " voted worlds best cruise line" tag. We fell for it and were expecting a fantastic time. The highlight of which was billed as NYE in Rio de Janiero for the fireworks. All advertising showed ... Read more
ItaliaCruiser75
Member Since 2013
3 reviews
6 forum posts
4 helpful votes
Sailed December 2015
My three sons just returned from a 7 day, pre Christmas, Caribbean cruise on Crystal Symphony. We had sailed on the same ship 18 months ago to Eastern Canada. On both voyages we have been impressed with the Crystal Experience. The line ... Read more

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cruise-otter
Member Since 2014
7 reviews
1 forum post
16 helpful votes
Cruise 5331 was an Atlantic crossing (Lisbon to Miami), with only two brief stops along the way (Tenerife and Key West). My wife and I took this cruise for its long string of sea days, not the port stops. We’ve taken the Crystal ... Read more
floridasailor
Member Since 2010
1 review
5 forum posts
5 helpful votes
Sailed November 2015
We love Crystal...especially the Symphony. The staff knows your name and provides wonderful, personalized service without being excessive. The ship is perfectly maintained. The cabins are not as large as some on newer ships but that is ... Read more
nooosey
Member Since 2000
1 review
840 forum posts
7 helpful votes
Having sailed with Crystal a few times before one is always wondering if like other cruise lines cutbacks and nickel and diming features have crept in which are so common on other mainstream cruising companies. Crystal promotes itself as a ... Read more
Parlady
Member Since 2007
3 reviews
23 forum posts
9 helpful votes
Having cruised on Seabourn, Regent, Oceania and other lines that I won't mention, I finally decided to give Crystal a try after hearing from a friend how good the service was on Crystal. I had refrained from going on this ship because I ... Read more
KAARON
Member Since 2015
1 review
0 forum posts
2 helpful votes
Sailed September 2015
This was my first cruise and first trip to Europe. With very few exceptions, the all-inclusive fare covers everything, including tips. The crew truly embodies the definition of service. It was top notch and always with a smile. They go ... Read more

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cbhenry8
Member Since 2015
1 review
2 forum posts
2 helpful votes
Sailed September 2015
Review of Joie De Canada, September 20-27, 2015, 7 day trip on Crystal Symphony Quick overview of what others might mention elsewhere: Embarkation: Took our luggage, checked our passports, ran us through the security scanners, we ... Read more
iclcharlie
Member Since 2015
1 review
0 forum posts
3 helpful votes
Sailed September 2015
We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop ... Read more
Bill Peters
Member Since 2015
1 review
3 forum posts
4 helpful votes
Sailed September 2015
Crystal Serenity is a very beautiful smaller cruise ship. It only carries up to 1000 passengers. The ratio of passenger to crew is one crewmember to every 3 passengers. That does make for unbelievable service. This was our first cruise on ... Read more
Funpetiza
Member Since 2013
1 review
5 forum posts
5 helpful votes
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the ... Read more
Olapaz
Member Since 2015
1 review
0 forum posts
1 helpful vote
Sailed August 2015
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked ... Read more

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mjpchicago
Member Since 2015
1 review
0 forum posts
2 helpful votes
I read the negative reviews before we left the usa and started to get nervous. Having done the full cruise now -- they are ridiculous. This was an incredible experience from top to bottom. We are a young couple (34 and 30) and this was our ... Read more
Keith1010
Member Since 2000
11 reviews
80,851 forum posts
2 helpful votes
Sailed July 2015
I have provided a star system with five being the highest as part of this writeup. SUMMARY *****+ After having sailed 160+ days on Crystal Serenity on our most recent adventure, we chose this 14 day Dover Round Trip cruise because of ... Read more
Cairn Mom
Member Since 2012
1 review
71 forum posts
0 helpful votes
Sailed July 2015
This was our fourth time sailing on the Serenity. She is a well appointed ship. The staff stay the same from year to year. They go out of their way to accommodate the passenger. Our every request is granted with a smile. This is one of the ... Read more
Smokey two
Member Since 2015
1 review
0 forum posts
2 helpful votes
First time on Crystal cruises. Had high expectations, and found that they were exceeded. Yes Crystal is not cheap, but since tips and drinks are included, they are comparable to others in price. What makes Crystal different is the ... Read more
Cityfolk2015
Member Since 2015
1 review
0 forum posts
4 helpful votes
I don't even know where to begin. Let me say that the crew and service staff were excellent. That is the only good thing about this cruise line. 1) For the amount of money, WIFI should be included with the price. I took my husband over ... Read more

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Spysmum
Member Since 2010
19 reviews
7 forum posts
1 helpful vote
Sailed June 2015
As we had cruised last year from New York to Reykjavik, we chose to join a shorter cruise , a Getaway, to complete the crossing from USA to Britain. We joined in the tiny , efficient cruise terminal of Reykjavik, after a few days in ... Read more
Strode Wallace
Member Since 2007
10 reviews
50 forum posts
0 helpful votes
For us this was somewhat of a repeat of 2014 Crystal Cruise vacation on the Symphony up the eastern U.S. coats with stops in Canada and then to Iceland. This year we added the Ireland and U.K. component making our trip 16 days. Last ... Read more
brazilgirl
Member Since 2008
2 reviews
3,866 forum posts
6 helpful votes
Sailed May 2015
This was our first Crystal cruise. We have cruised several other cruise lines including Celebrity, HAL, RCI and Carnival. We chose Crystal for this cruise because we normally cruise with our children and we wanted to do something special ... Read more
Sciare
Member Since 2014
1 review
2 forum posts
1 helpful vote
This was our third cruise and first on Crystal Serenity so we are fairly new to cruising. We embarked in Rome and the process was effortless. Disembarkation in Istanbul was terrible. We left the ship about 9:30 am and stood in line for ... Read more
wine-wine-wine
Member Since 2014
1 review
10 forum posts
1 helpful vote
Sailed May 2015
As avid independent travelers, my wife and I never thought we were cruise people. In fact we steadfastly resisted any suggestion of a cruise. Then the flyer arrived in the mail - we simply could not resist. Our experience on the Crystal ... Read more

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