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Crystal Luxury Cruise Reviews

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Cruise Critic Overview
  • Big ships offer luxury on a larger scale
  • Outstanding Japanese and Italian restaurants on both ships
  • One of the highest passenger-to-staff, passenger-to-space ratios
  • Read full overview >>

168 Crystal Luxury Cruise Reviews

Cruiser rating
Excellent
101
Very Good
34
Average
13
Poor
8
Terrible
8
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Luxury Cruises
Luxury Cruises
168
Repositioning Cruises
Repositioning Cruises
18
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15
First-Time Cruisers
First-Time Cruisers
12
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
Keith1010
Member Since 2000
12 reviews
81,366 forum posts
9 helpful votes
We chose this cruise as a getaway cruise that we combined with a four night stay on land in San Francisco. It worked perfectly for our schedule. While this was our shortest cruise ever we had an absolutely wonderful time on board ... Read more
AAndres
Member Since 2016
1 review
0 forum posts
1 helpful vote
My first cruise. What a great service. What a great food. This cruise line is the total relaxation experience. After three days you can sail on for months. The constant high quality of service, friendliness of all the staff plus the ... Read more
forepaughs75
Member Since 2014
2 reviews
44 forum posts
6 helpful votes
This pair of back-to-back cruises were our 2nd and 3rd cruises. Ever since we cruised on Crystal Serenity in 2014, we have been hooked on Crystal. Symphony is a little smaller so it is a little more intimate too. Public spaces are ... Read more
Loki4
Member Since 2013
1 review
33 forum posts
1 helpful vote
Great first time experience on Crystal...won't be the last. The itinerary was fabulous. Disappointed we lost a sea day with the change in itinerary, but Crystal did a great job. Wish we had more time to experience the activities on ... Read more
Helpful? Thank Loki4
PerpetuallyCcuising
Member Since 2016
1 review
4 forum posts
3 helpful votes
This was the first time I have sailed with Crystal. I had certain expectations engendered by what I had been told by friends who have made a life cruising around the world, and which were not all negative. I arrived back home wishing I ... Read more

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californiacruiseluvrs
Member Since 2006
10 reviews
138 forum posts
15 helpful votes
Sailed April 2016
My wife, 16 year old daughter and I returned yesterday from a 7-night cruise onboard Crystal Symphony from Athens to Athens. This was our first Crystal cruise which we chose due to itinerary, date and curiosity as we have always wanted to ... Read more
poinsettiaplate
Member Since 2013
1 review
28 forum posts
4 helpful votes
This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with Crystal, it was a ... Read more
Chris1960uk
Member Since 2016
1 review
0 forum posts
22 helpful votes
After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month ... Read more
samuelsships
Member Since 2009
1 review
11 forum posts
11 helpful votes
Crystal gets such wonderful reviews that I definitely wanted to experience the line and its self proclaimed 6*+ cruising. The itinerary was perfect for us as we prefer long times at sea. Dining: The food on the Symphony was ... Read more
AWHW
Member Since 2015
11 reviews
0 forum posts
8 helpful votes
Sailed January 2016
Voyage No. 6202 on Crystal Symphony was aptly named Antarctic Discovery: though a very brief discovery it was, a 14-day cruise with only about one day's time on Antarctic waters often at foggy weather. 8 out of 14 days were sea days, ... Read more
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ItaliaCruiser75
Member Since 2013
3 reviews
6 forum posts
6 helpful votes
Sailed December 2015
My three sons just returned from a 7 day, pre Christmas, Caribbean cruise on Crystal Symphony. We had sailed on the same ship 18 months ago to Eastern Canada. On both voyages we have been impressed with the Crystal Experience. The line ... Read more
cruise-otter
Member Since 2014
7 reviews
1 forum post
23 helpful votes
Cruise 5331 was an Atlantic crossing (Lisbon to Miami), with only two brief stops along the way (Tenerife and Key West). My wife and I took this cruise for its long string of sea days, not the port stops. We’ve taken the Crystal ... Read more
floridasailor
Member Since 2010
1 review
5 forum posts
6 helpful votes
Sailed November 2015
We love Crystal...especially the Symphony. The staff knows your name and provides wonderful, personalized service without being excessive. The ship is perfectly maintained. The cabins are not as large as some on newer ships but that is ... Read more
nooosey
Member Since 2000
1 review
842 forum posts
9 helpful votes
Having sailed with Crystal a few times before one is always wondering if like other cruise lines cutbacks and nickel and diming features have crept in which are so common on other mainstream cruising companies. Crystal promotes itself as a ... Read more
Parlady
Member Since 2007
4 reviews
23 forum posts
11 helpful votes
Having cruised on Seabourn, Regent, Oceania and other lines that I won't mention, I finally decided to give Crystal a try after hearing from a friend how good the service was on Crystal. I had refrained from going on this ship because I ... Read more

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KAARON
Member Since 2015
1 review
0 forum posts
3 helpful votes
Sailed September 2015
This was my first cruise and first trip to Europe. With very few exceptions, the all-inclusive fare covers everything, including tips. The crew truly embodies the definition of service. It was top notch and always with a smile. They go ... Read more
cbhenry8
Member Since 2015
1 review
2 forum posts
2 helpful votes
Sailed September 2015
Review of Joie De Canada, September 20-27, 2015, 7 day trip on Crystal Symphony Quick overview of what others might mention elsewhere: Embarkation: Took our luggage, checked our passports, ran us through the security scanners, we ... Read more
iclcharlie
Member Since 2015
1 review
0 forum posts
4 helpful votes
Sailed September 2015
We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop ... Read more
Bill Peters
Member Since 2015
1 review
3 forum posts
4 helpful votes
Sailed September 2015
Crystal Serenity is a very beautiful smaller cruise ship. It only carries up to 1000 passengers. The ratio of passenger to crew is one crewmember to every 3 passengers. That does make for unbelievable service. This was our first cruise on ... Read more
Funpetiza
Member Since 2013
1 review
5 forum posts
8 helpful votes
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the ... Read more

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Olapaz
Member Since 2015
1 review
0 forum posts
2 helpful votes
Sailed August 2015
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked ... Read more
mjpchicago
Member Since 2015
1 review
0 forum posts
3 helpful votes
I read the negative reviews before we left the usa and started to get nervous. Having done the full cruise now -- they are ridiculous. This was an incredible experience from top to bottom. We are a young couple (34 and 30) and this was our ... Read more
Keith1010
Member Since 2000
12 reviews
81,366 forum posts
2 helpful votes
Sailed July 2015
I have provided a star system with five being the highest as part of this writeup. SUMMARY *****+ After having sailed 160+ days on Crystal Serenity on our most recent adventure, we chose this 14 day Dover Round Trip cruise because of ... Read more
Cairn Mom
Member Since 2012
1 review
77 forum posts
0 helpful votes
Sailed July 2015
This was our fourth time sailing on the Serenity. She is a well appointed ship. The staff stay the same from year to year. They go out of their way to accommodate the passenger. Our every request is granted with a smile. This is one of the ... Read more
Smokey two
Member Since 2015
1 review
0 forum posts
2 helpful votes
First time on Crystal cruises. Had high expectations, and found that they were exceeded. Yes Crystal is not cheap, but since tips and drinks are included, they are comparable to others in price. What makes Crystal different is the ... Read more

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