Crystal Canada & New England Cruise Reviews

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Crystal Cruises
88% Loved It
Cruise Critic Overview
  • Big ships offer luxury on a larger scale
  • Outstanding Japanese and Italian restaurants on both ships
  • One of the highest passenger-to-staff, passenger-to-space ratios
  • Read full overview >>

33 Crystal Canada & New England Cruise Reviews

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8
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4
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Rating Summary
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Value for Money
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Go-Go4
Member Since 2016
1 review
8 helpful votes
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read more
Parlady
Member Since 2007
4 reviews
23 forum posts
13 helpful votes
Having cruised on Seabourn, Regent, Oceania and other lines that I won't mention, I finally decided to give Crystal a try after hearing from a friend how good the service was on Crystal. I had refrained from going on this ship because I ... Read more
cbhenry8
Member Since 2015
1 review
2 forum posts
2 helpful votes
Sailed September 2015
Review of Joie De Canada, September 20-27, 2015, 7 day trip on Crystal Symphony Quick overview of what others might mention elsewhere: Embarkation: Took our luggage, checked our passports, ran us through the security scanners, we ... Read more
sarasotaguy
Member Since 2013
3 reviews
2 forum posts
10 helpful votes
Sailed September 2015
We've sailed Crystal quite a few times. The earlier cruises were great. However, since the new president took over, there have been cutbacks & disappointments all over . Quality of food has gone way down. Portion sizes have shrunk ... Read more
iclcharlie
Member Since 2015
1 review
11 helpful votes
Sailed September 2015
We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop ... Read more

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coastcashier
Member Since 2014
3 reviews
2 forum posts
5 helpful votes
They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the ... Read more
CEBS
Member Since 2005
1 review
7 forum posts
3 helpful votes
This was my first Crystal Cruise and I may never go back to any other cruise line. Their single supplement is the most generous by far and enables me to cruise alone or even have my own stateroom when cruising with friends. The ... Read more
Helpful? Thank CEBS
wishIwerecruisin'
Member Since 2003
1 review
558 forum posts
1 helpful vote
I just returned from a 5-day taste of the Crystal Serenity. It really wasn't enough time to truly get to know the ship, particularly as bad weather caused them to have to make some itinerary adjustments, and pull some things together on ... Read more
islander47
Member Since 2007
1 review
10 forum posts
1 helpful vote
Sailed October 2014
What better way to celebrate an upcoming 93rd birthday than with a trip! For the past few years Mother and I have gone to New York for some theater time for her birthday trips, but this year decided to try a Fall leaf viewing cruise. We ... Read more
cruise-otter
Member Since 2014
7 reviews
1 forum post
The Crystal Serenity (1,000 passengers) offers a luxury river cruise right here in North America. Cruise V4323 (Boston to Quebec City in Sept. 2014) went north along the coast of Maine and maritime Canada, then up the St. Lawrence River ... Read more

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LUVTOKRUZ
Member Since 2006
1 review
129 forum posts
3 helpful votes
Sailed September 2014
About boarding with very high expectations we were greeted by a truly beautiful ship. Lovely design, sophisticated and well-appointed without being overwhelming. The Palm Court is a particularly pleasant space for lounging and watching the ... Read more
VikingExplorer
Member Since 2012
12 reviews
1 helpful vote
BACKGROUND INFORMATION: I have cruised 42 times on multiple different cruise lines. I travel solo and can’t get enough of cruising – I love being on the ocean. This cruise was in celebration of a milestone birthday. I’m ... Read more
lambcom
Member Since 2004
1 review
332 forum posts
We just completed our first Crystal Cruise, the 7-day Maritime Explorer out of Quebec City, with planned stops at Sept Iles, the Magdalene Islands and Saint Pierre and Miquelon returning to Quebec City. My wife and I are experienced ... Read more
Gardener222
Member Since 2011
6 reviews
2 forum posts
I had great hopes after reading reviews on this company. what I found is that my husband and I are not a "good fit" for Crystal. On this trip while the passengers were nice we were younger than most of them who had been on numerous cruises ... Read more
chrisilz
Member Since 2013
1 review
Sailed October 2013
My husband and I are fairly new to Crystal having sailed 6 times within the last 2 years. Had I written this review last year, it would have been far different than what I have to say now. I was, and still am a great supporter of the ... Read more

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Liat
Member Since 2003
12 reviews
1,329 forum post
Sailed September 2013
Why this Cruise? We greatly enjoyed our two prior cruises on Crystal Serenity. My wife was fascinated by the prospect of visiting the three Gulf of St. Lawrence stops, especially St. Pierre and Miquelon which is actually part of France. I ... Read more
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goalready
Member Since 2012
1 review
12 forum posts
Sailed September 2013
While the Crystal Symphony is perfectly nice and the service outstanding, the overall experience left many of us who were not travelling as a couple or with a group feeling bored and left out. Mixers and other informal get-togethers were ... Read more
brittany12
Member Since 2011
9 reviews
2 forum posts
This ship and its Japanese owners are throwbacks to the days of when restaurants, hotels, theaters, airplanes and office buildings permitted smoking, either in segregated areas or throughout, and non smokers silently suffered. The world ... Read more
ahlanmak
Member Since 2010
1 review
36 forum posts
2 helpful votes
Few years ago when we started taking cruises to enhance our land tours, we carefully chose Crystal because of its reputation and its offer "$1000 as you wish" that made Crystal distinguished from "all inclusive" offer by other luxury ... Read more
explore4ever
Member Since 2010
10 reviews
190 forum posts
My husband and I love cruising. We have been on Carnival, Princess, Celebrity, Azamara, Royal Caribbean, HAL, Paul Gauguin, Regent Seven Seas. We have heard Crystal Cruise is a bit "snobbish" or "stuffy", too formal for us. After this ... Read more

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liamsmamo
Member Since 2011
1 review
13 forum posts
Not rated Sailed October 2012
Crystal really tried to make the best of a multitude of problems. The computers didn't talk with each other in Montreal; thus the engines wouldn't start. Crystal worked on this and brought parts and a computer expert in from Germany. We ... Read more
maverick600
Member Since 2008
1 review
30 forum posts
2 helpful votes
We were on the Crystal Symphony v2226 Oct 21-Oct 31 Montreal-New York. We flew out of Newark on Friday to get to Montreal early. Our flight was delayed but we got there that night. Checked in to the Fairmont Queen Elizabeth. Upgraded ... Read more
Karen1969
Member Since 2005
1 review
51 forum posts
Sailed October 2012
My partner, her mom, and three of her mom's friends sailed from Boston to Montreal. This was our second cruise on the Symphony and their first. SHIP: The ship was in fantastic shape. Even as we were sailing, the carpet was being ... Read more
debmarie
2 reviews
We are experienced cruisers but relatively new to the all-inclusive lines. This was our first time on Crystal and we had a fabulous time. In fact, after about 15 cruises, the Symphony is our favorite ship to date. Because we are ... Read more
creview2011
Member Since 2011
2 reviews
Sailed October 2012
Embarkation was very well organized. Pleasant easy experience. Cabin was clean and well laid out, although on the small side. Our assigned stewardess Gabriella was tremendous. Room was immaculate, and she always had a pleasant smile ... Read more

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