Crystal Canada & New England Cruise Reviews

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Crystal Cruises

88% Loved It

Cruise Critic Overview

  • Choice of two larger luxury cruise ships or an intimate yacht
  • Outstanding dining with plenty of choice on all ships
  • One of the highest passenger-to-staff, passenger-to-space ratios
  • Read full overview >>
40 Crystal Canada & New England Cruise Reviews
Cruiser rating
Excellent
18
Very Good
10
Average
2
Poor
5
Terrible
4
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Luxury Cruises
Luxury Cruises
26
Senior Cruises
Senior Cruises
3
Fitness Cruises
Fitness Cruises
2
First-Time Cruisers
First-Time Cruisers
1
Rating Summary
Dining
Public Rooms
Cabin
Entertainment
Value for Money
Service
lasportsnut
Member Since 2000
3 reviews
30 forum posts
3 helpful votes
Sailed October 2016
First you fly into Montreal and get to your hotel about 5 after being on the road since 5 am. The meet and greet is a bevy of repetitive tables in the lobby of the baggage area after YOIU put your luggage in a bin for transport at the ... Read more
alc13
Member Since 2010
2 reviews
88 forum posts
5 helpful votes
Sailed October 2016
We chose this cruise for the itinerary (Canada-New England) and because we wanted to try Crystal. We found lots to like. The ship is pretty, easy to navigate, and generally very comfortable. We enjoyed the food in the main dining room ... Read more
Helpful? Thank alc13
john2016
Member Since 2016
1 review
2 helpful votes
We had always wanted to try Crystal Cruises, and we weren't disappointed. Everything about the Crystal Serenity, the ship, the crew, our Penthouse stateroom, the food (AMAZING) and everything about the service and amenities met and ... Read more
b1drman
Member Since 2012
1 review
62 forum posts
1 helpful vote
Sailed September 2016
From the moment we stepped onto the ship , first class all the way . No issues other than a horrible port Sept Isles , Canada . Really why stop there when the only highlight of this town is a walmart ? Food was good , Silk Road ... Read more
PutterP
Member Since 2015
1 review
5 forum posts
6 helpful votes
The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise... Room service never showed, housekeeping had to ... Read more
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dsweet
Member Since 2004
1 review
56 forum posts
3 helpful votes
My mother, who is in her 80s, asked me to join her on this cruise. The itinerary and level of service created outstanding memories, as we might not have this opportunity again. I had been on the Crystal Symphony before, but never the ... Read more
Go-Go4
Member Since 2016
1 review
10 helpful votes
First time Crystal cruisers selected this cruise for a 'taste' of the line......embarkation was nearly like waiting for your broken bus in a bus station. We missed our 7pm dinner reservation for anniversary celebration and had no ... Read more
Parlady
Member Since 2007
4 reviews
23 forum posts
13 helpful votes
Having cruised on Seabourn, Regent, Oceania and other lines that I won't mention, I finally decided to give Crystal a try after hearing from a friend how good the service was on Crystal. I had refrained from going on this ship because I ... Read more
cbhenry8
Member Since 2015
1 review
2 forum posts
2 helpful votes
Sailed September 2015
Review of Joie De Canada, September 20-27, 2015, 7 day trip on Crystal Symphony Quick overview of what others might mention elsewhere: Embarkation: Took our luggage, checked our passports, ran us through the security scanners, we ... Read more
sarasotaguy
Member Since 2013
3 reviews
2 forum posts
10 helpful votes
Sailed September 2015
We've sailed Crystal quite a few times. The earlier cruises were great. However, since the new president took over, there have been cutbacks & disappointments all over . Quality of food has gone way down. Portion sizes have shrunk ... Read more
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iclcharlie
Member Since 2015
1 review
12 helpful votes
Sailed September 2015
We have cruised since 1995 each year. We were sold this cruise as a luxury cruise and it was anything but....poor service in the dining room as well as very poor trained staff. Wife insulted by server and water spilled in lap. Shop ... Read more
coastcashier
Member Since 2014
3 reviews
2 forum posts
5 helpful votes
They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the ... Read more
CEBS
Member Since 2005
1 review
7 forum posts
5 helpful votes
This was my first Crystal Cruise and I may never go back to any other cruise line. Their single supplement is the most generous by far and enables me to cruise alone or even have my own stateroom when cruising with friends. The ... Read more
Helpful? Thank CEBS
wishIwerecruisin'
Member Since 2003
1 review
580 forum posts
1 helpful vote
I just returned from a 5-day taste of the Crystal Serenity. It really wasn't enough time to truly get to know the ship, particularly as bad weather caused them to have to make some itinerary adjustments, and pull some things together on ... Read more
islander47
Member Since 2007
1 review
10 forum posts
1 helpful vote
Sailed October 2014
What better way to celebrate an upcoming 93rd birthday than with a trip! For the past few years Mother and I have gone to New York for some theater time for her birthday trips, but this year decided to try a Fall leaf viewing cruise. We ... Read more
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cruise-otter
Member Since 2014
7 reviews
1 forum post
1 helpful vote
The Crystal Serenity (1,000 passengers) offers a luxury river cruise right here in North America. Cruise V4323 (Boston to Quebec City in Sept. 2014) went north along the coast of Maine and maritime Canada, then up the St. Lawrence River ... Read more
LUVTOKRUZ
Member Since 2006
1 review
129 forum posts
4 helpful votes
Sailed September 2014
About boarding with very high expectations we were greeted by a truly beautiful ship. Lovely design, sophisticated and well-appointed without being overwhelming. The Palm Court is a particularly pleasant space for lounging and watching the ... Read more
VikingExplorer
Member Since 2012
13 reviews
1 helpful vote
BACKGROUND INFORMATION: I have cruised 42 times on multiple different cruise lines. I travel solo and can’t get enough of cruising – I love being on the ocean. This cruise was in celebration of a milestone birthday. I’m ... Read more
lambcom
Member Since 2004
1 review
333 forum posts
We just completed our first Crystal Cruise, the 7-day Maritime Explorer out of Quebec City, with planned stops at Sept Iles, the Magdalene Islands and Saint Pierre and Miquelon returning to Quebec City. My wife and I are experienced ... Read more
Gardener222
Member Since 2011
7 reviews
2 forum posts
I had great hopes after reading reviews on this company. what I found is that my husband and I are not a "good fit" for Crystal. On this trip while the passengers were nice we were younger than most of them who had been on numerous cruises ... Read more
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chrisilz
Member Since 2013
1 review
Sailed October 2013
My husband and I are fairly new to Crystal having sailed 6 times within the last 2 years. Had I written this review last year, it would have been far different than what I have to say now. I was, and still am a great supporter of the ... Read more
Liat
Member Since 2003
12 reviews
1,341 forum post
Sailed September 2013
Why this Cruise? We greatly enjoyed our two prior cruises on Crystal Serenity. My wife was fascinated by the prospect of visiting the three Gulf of St. Lawrence stops, especially St. Pierre and Miquelon which is actually part of France. I ... Read more
Helpful? Thank Liat
goalready
Member Since 2012
1 review
12 forum posts
Sailed September 2013
While the Crystal Symphony is perfectly nice and the service outstanding, the overall experience left many of us who were not travelling as a couple or with a group feeling bored and left out. Mixers and other informal get-togethers were ... Read more
brittany12
Member Since 2011
9 reviews
2 forum posts
This ship and its Japanese owners are throwbacks to the days of when restaurants, hotels, theaters, airplanes and office buildings permitted smoking, either in segregated areas or throughout, and non smokers silently suffered. The world ... Read more
ahlanmak
Member Since 2010
1 review
36 forum posts
2 helpful votes
Few years ago when we started taking cruises to enhance our land tours, we carefully chose Crystal because of its reputation and its offer "$1000 as you wish" that made Crystal distinguished from "all inclusive" offer by other luxury ... Read more
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