The Haven Owner's Suite with Large Balcony Cabins18 Reviews
These Norwegian Jewel Owner's Suites are a truly luxurious way for you to get away. Includes a separate bedroom with a king-size bed and luxury bath with separate shower, in addition to the living room, dining room and large private balconies with incredible views. Sleeps up to four and guests receive access to the private courtyard area. Includes butler and concierge service.
9004 is the forward/starboard OS. Forward and side balconies: forward held two lounge chairs and could have fit another four (very deep); side balcony had two cushioned chairs and an ottoman, plus a small table with two more chairs, and could be accessed from two sliding doors in the living room. We had to keep the drapes closed on the forward windows after dark, because light in the bedroom would be visible to the Bridge. Soundproofing in the cabin was excellent. The living room had a couch, comfy chair, coffee table and dining table/4 chairs, TV and DVD player. Bedroom with king-sized bed, flat screen TV and DVD player; Bathroom with double sink, big bathtub with a TV mounted in the corner, roomy shower with extra jets, toilet behind a GLASS door, with a wall-mounted phone. Walk-in closet with dressing area and vanity, lots of drawer space, and hanging clothes rod. A pocket door could close off the entire bathroom from the bedroom, and a heavy drape could close off the bedroom from the living room. Bar area with fridge, cabinets, a variety of glasses, Lavazza coffee machine. Fridge stocked with bottled water (plain and sparkling) and cans of soda. Powder room with toilet and sink and another wall mounted phone. Asian theme to the artwork and upholstery - lots of green and gold - beautifully appointed. A dizzying number of light switches. My SINGLE complaint about the cabin is the glass toilet door. I find it amusing that NCL provides a curtain to close off the vanity/dressing area from the bathroom, but does not think the toilet deserves the same privacy. Read entire member review.
The suite 9504 was beautiful, we had a lighting problem that we told her about a few times and it was never fixed, also there was an odor from the 1/2 bath and we were told it was the drain and they had to dump disinfectant down it a few times a day.
Decorations and furniture were terrific. Never was able to find remote for TV in tub. Read entire member review.
9504 - If you can afford it, book it..if they offer you an up-sell, don't hesitate. words cannot describe it. 3 glass door walls, large balcony off to the front and 2 off to the side. 3 flat screen TVs including one over the bathtub, large bathroom (about the size of our mini suite cabin on the prior cruise). Large king size bed, mini bar, fresh ground coffee, water, sodas, fresh flowers, work station (if you dared to work while in this glorious suite), living room, dining area, suite treats delivered every afternoon (we couldn't wait to see what the days treats would be). The bed was luxurious, the bathrobes and slippers comfortable. We literally had to force ourselves to leave the suite!! Read entire member review.
We probably would have enjoyed the cruise more if we had not had not booked room 10004 (Owners Suite with the large balcony) from the beginning. We felt isolated from the Haven amenities and did not feel we received the same level of service as the Haven guests.
If we had booked a lessor category and been upsold or upgraded this room we would have loved it. But, paying for this room made us feel like chumps every time we trudged up two floors to the Haven and repeatedly explain who we were.
People staying on the 14th floor in the Haven received better service, they were on a nicer floor, they had more privacy and were treated with more respect by the staff than we were...on the 10th floor. It didn't matter that we paid more for our room than anyone else (other than the Garden Villa people) it came down to location, location, location. And, we were in the wrong location.
So, word or warning to those people who plan to book the Owners Suite: Please rethink this. You will have a smaller room in the Haven but you will have the amenities right at your fingertips. You really will be treated differently by the steward and the butler (more on him later) on the 10th floor. On the 10th floor there are only two rooms that are "Haven" rooms. You are sharing your steward with non-Haven staff. They are not going to give you the same level of service so don't expect it. They can't give you the same level of service because they are busy with the balcony suites and the penthouse suites. The same is true with your butler.
Norwegian, you should do something about this and give people who stay in the Owners Suite the option of paying more to participate in the Haven or not. It was a hassle to get there and a hassle using things like the hot tub or pool. Using the Haven hot tub was not a better option for us because we were required to go the 14th floor and back to our room on the 10th floor, through security doors, walk by people's rooms, and walk down a long hallway to and from our room.
Our butler was useless. We saw him the first day. He watched my wife unpack. Why do I mention this? Because Norwegian specifically states the following is a perk for penthouses and suites on it's web site, "Butler to unpack your luggage." Our butler watched us unpack.
The next day, my wife asked him why he did not help her unpack and he (the butler) told my wife that he didn't notice that she was unpacking. I must say that I was appalled at his deplorable lack of attention to details since there were three suitcases on the bed and my wife kept putting clothing on hangers. Our butler, on the other hand, managed to move around my wife and show me where the remote control was on the tellie.
My wife asked the butler to explain his duties to her. The butler refused to explain his duties to my wife and preferred that she ask him when she needed something. Then he would tell her if that was something which fell within his job. My wife explained that she would rather know--up front--what his duties as a butler were so she could utilize him in this capacity. He refused a second time and a third time when asked again. My wife told him that she had dealt with staff such as him and they were generally lazy. If he didn't tell her what he did...she couldn't ask him to do it.
That was the pretty much the last we saw of our Butler.
Not having a butler was rough. We learned about the amenities of our room on our own. For example, we weren't permitted to use our front balcony while the ship was moving nor were we permitted to have our curtains open once it got dark. It interfered with the captains light (the captain is directly above our room.)
Nor did we know that there were extra towels stored under the sinks. We found them on the fourth day. And, although our butler told us the tub was a jacuzzi...it wasn't. It would have been nice if he had shown us how to turn off the lights on our bar but we figured it out by the third night. We never did find the lights for our balcony but sitting the dark was just as romantic. And thanks to our steward we learned that a pillow menu available to us so I didn't have to sleep on uncomfortable pillows during the entire trip.
We have posted a video on the Norwegian Facebook page so you can take a look. You can see that the room is spacious. The one thing we didn't lack for was space. If this room had been on the 14th floor we would have really liked it. We would have felt we had more options (we felt we could have requested a different butler). We would have felt that we were part of the Haven group and sharing in the amenities and not their poor distant cousins. Read entire member review.
We were in Suite 10004 and WOW. Great balconies (2 side and one in front). Sometimes it was noisy, but it's a cruise ship. Closets, bathroom, tub, shower, were a great size. Bed in the front was awful, you felt all the rocking. The sofa bed, since more solid you didn't feel the rocking as much. WHich I liked since I was sleeping on the sofa bed. Read entire member review.
11018 roomy, amazing bathroom, quiet (under the library), squeeky ceiling tiles in the 2nd bedroom
10004 fabulous!! tons of storage (walk in closet), lovely bathroom, 2 balconies, bogger than my first apartment. Read entire member review.
S3 10504, the Pink Diamond Suite, is an amazing room on the NCL Jewel.
There are three tvs...the main room, the bedroom, and one in the bathroom.
You have a large main room with a full size sleeper sofa, an armchair, a round coffee table and a lounger couch. From the main room, you can get to the side facing balcony, which is 2 times the width of a standard balcony and half of it is deeper a s well. 4 chairs, two mall tables, and a footrest fit comfortably in the space.In the main room area is your bar cabinet, which had (on the 11/4/12 sailing) A pod machine with a large selection, full complement of bar ware, a fridge, and storage. You get 3 complimentary bottles of spirits with your room, as well as stocked and refilled soda, coffee, tea. Nice bottle of Champagne as well ( Monet I believe).
The suite has a recessed space for the dining area, big enough for a decent sized table and four chairs. There is also a half bath just off your entry door.
You can curtain off your sleeping area and the master bath.
The bed is King Sized and very comfortable. You can customize your pillow selection. You are given a computer and desk to use, but the computer can ONLY access Inet and minutes are not included in the price.
The master bath has double sinks, separate WC, stall shower and a full bathtub. The bath has two windows with Semi Transparent Shades, so be prepared to cover them with a towel if you want full privacy. You have a walk in dressing area with 2 safes, a pants press, full vanity with hair drier and makeup mirror. Plenty of storage for all your needs.
Through the Bedroom to the Front Facing Balcony. The Sea door is heavy, do not recommend allowing youngins to mess with it. While not the widest of the forward facing balconies on the jewel class ships, there was plenty of room for 2 full size loungers and a decent end table and the ability to walk around them with no problems. Great views! You need to keep your curtain drawn on the forward facing balcony at night because you are right under the bridge. You can go on and off the balcony as you please, but keep the shade drawn over the window and the door closed other then entering and exiting after dusk.
This room is pure spoilage for a couple, and could easily handle a family with 2-3 kids as long as the kids don't mind sharing the sleeper sofa. There ARE kid locks on the balcony doors in the main room. You have a cordless phone that works anywhere on ship. The SE Suite on one side and the Balcony room on the other do have adjoining doors for accommodating a larger group. The room service can be from anywhere, but if a cover charge applies you must pay it for the item. You have a day Butler AND a night butler, as well as a concierge. There is a room steward as well. Remember the concierge and butler are not part of the DSC, you should tip accordingly. Read entire member review.