We had ordered a double bed with both Fred Olsen & IGLU, at time of booking, but on arrival only two singles were available which, later, they reluctantly joined together, but only two single duvets ever available! Complaint requests for double beds were ignored & rife. I believe they wanted everyone to have single beds so it was easier for nursing. The pillows were flat and extremely hard, as fellow cruisers agreed. We attempted the cabin tea with the supplied minipot UHT"milk which ruined the taste. No fresh milk for tea etc was ever available.
I discovered a headband underneath the only chair, dirt in the shower, the drain cover detached, sealant gaps, missing clips off the hanging shower curtain, the shower fan sucked fumes out of the drain. So much for the thorough cleaning and fumigation of each cabin.
A very small safe (operated by a key) was hidden inside the wardrobe side wall, so you could not see it, two mobile phones and watches, one purse, passports and a wallet filled it. I had to get sideways inside the wardrobe to operate it!
We would often notice a new red sticker over an open door, and could see yet another poor patient laying in bed, no bunk beds in there - the reason for a red sticker often used to denote additional beds.. There were large red bins marked "Gastro" parked in the corridors, the cabin cleaners were wearing full body protection, head covering & face masks. Read entire member review >>
Excellent, roomy, light, plenty of storage space. Overlooking the ship's bow. Comfortable during Force 6-7 seas. Duvets had a tendency to slip off bed during the night. Air condition ok, cleaned regularly, but air quality became stale and foul. Read entire member review >>
An outside double cabin on deck 4 on a single occupancy basis. It was relatively small but well designed and comfortable. There was a picture window and there was efficient air conditioning. The shower room was slamm but well equipped. Drawer space was at a premium but there was plenty of hanging space. On a relatively short cruise this would be adequate but on a longer cruise with two passengers it would prove difficult. There was a degree of enging noise which I have not experienced on other Fred. Olsen ships. The cabin was serviced ewfficiently twice daily by a stewardess.
Our cabin 0n deck 4 with outside window, was rather small, the main problem was the lack of storage! we really had to leave some clothes in the cases, in order to have sufficient storage space! The Maid service however was really great!
Toilet and shower also a bit small! Ok for us as we are on the small side, but it would be problematic for large passengers!!!
We felt that on the Balmoral the same quality of cabin was bigger!!!!!! Read entire member review >>