Feedback Friday: Getting Bumped

March 21, 2014 | By | No Comments

Feedback
You’ve got questions, we’ve got answers. Every other Friday we will bring you a piece of reader feedback and our response. Have a question about cruising? Notice an error on our site? Want to just drop a comment for our consideration? Submit your own feedback by e-mailing feedback@cruisecritic.com, and maybe we’ll select your submission for our next Feedback Blog.
This Week’s Feedback: My wife and I purchased a cruise for the Eastern Caribbean and this reservation was paid in full, including taxes and trip insurance. The cruise line canceled the cruise because they had sold out the ship to a private charter. Does this happen very often? By the way, it would have been our sixth cruise with the line.

Our Response: Charters are the scourge of cruise-lovers everywhere, but unfortunately cruise lines bumping scheduled cruises due to charters (and a multitude of other reasons) does happen, and it’s not infrequent. Standard industry practice is usually the offer of a full refund, as well as some form of onboard credit or discount on a rebooked cruise. For some, the inconvenience isn’t worth the offer. Read more about when, where and how you could be bumped, and what to do to protect yourself here.
This reader isn’t alone — we’ve noticed displeasure from cruisers getting bumped recently on our forums and social media about displeasure. The only thing we can suggest is that you reach out to the cruise line and let them know how inconvenient this is for you, especially as loyal cruisers to the line. As with any travel arrangement, develop a plan B to maintain a little flexibility, and try to stay positive about the dilemma. If you plead your case pleasantly, you’ll almost always get more out of a bad situation.

 

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