When Cruise Lines Work Together

March 26, 2013 | By | 9 Comments

Carnival Dream and Norwegian Sun
OK, it’s not a cruise line executive climbing a tree to rescue a kitten, but the recent cooperation between Carnival Cruise Lines and Norwegian Cruise Line to get a handful of nonflying Carnival Dream passengers back to Florida is still pretty neat.
Here’s the scoop.

A few weeks back when Carnival Dream ran into problems with its emergency backup generator, which left it unable to sail back to Florida with passengers, the cruise line had to make arrangements for about 3,600 passengers onboard. Almost all were fine with flying back.
But some 30 others were not. Whether scared of flying or medically unable to fly, these passengers could not or would not get on a plane to return to the United States. So Carnival needed to think outside the box.
As it turned out another cruise ship, Norwegian Sun, was heading from St. Maarten to Miami right around the time Carnival was trying to get passengers to Orlando. We can only guess how the conversation between Gerry Cahill, Carnival’s CEO, and Kevin Sheehan, Norwegian’s CEO, went (or whether they actually spoke with each other at all), but when all was said and done, Norwegian happily welcomed Carnival’s passengers onboard for the three-night trip back to Florida.
“They had a range of staterooms (balcony, oceanview, etc) depending on what was available,” AnneMarie Matthews, vice president of public relations for Norwegian, told Cruise Critic. “Carnival covered the cost, and a representative from Carnival’s Care Team traveled with them.”
While neither Norwegian nor Carnival would comment on exactly how much was paid, Carnival spokesman Vance Gulliksen did say the line covered the cabin costs as well as gratuities for crew.
In a statement to Cruise Critic, Carnival expressed its gratitude to Norwegian for the cooperation and support the line provided.
But Norwegian might end up with more than just a little extra pocket change. According to Matthews, feedback from the guests “was very positive.”
“Guests like having a range of dining options and had a great time onboard. They were also very appreciative to us for taking them back to Florida so they didn’t have to fly.”
Cruise Critic member floridagal062 was one of these passengers.
“I will say the food was better on Sun, as well as great service. The people were so nice to us on that ship and very accommodating,” she wrote as part of a post about her Carnival Dream/Norewegian Sun experience.
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    Comments

    9 Responses to “When Cruise Lines Work Together”

    1. Marilyn Daggett
      March 26th, 2013 @ 12:44 pm

      This is what I really like to see: cooperation amongst industry competitors in an emergency situation. Well done, Norwegian. Makes me want to rethink my avoidance of their cruise line.

    2. JACKIE
      March 26th, 2013 @ 12:47 pm

      costs put aside, I think it is wonderful that Carnival did this and I think its wonderful the two cruise lines worked together for the happiness of the passengers. By the way I am loyal to Royal, but when a good deed is done hats off. Good job Carnival and Norewegian.

    3. Step by Step Travel
      March 26th, 2013 @ 12:59 pm

      This is wonderful news. Love it.

    4. Pat
      March 26th, 2013 @ 3:16 pm

      We saw the Dream finally arrive in FLA. It is nice to hear that all passenger’s needs were taken care of! Great job CCL.

    5. Rosemary Kopec
      March 26th, 2013 @ 3:42 pm

      Problems at sea can happen when cruising. I think it is wonderful that there was cooperation between the two lines and that the passengers comfort & safety came first! Congrats!

    6. Valery
      March 26th, 2013 @ 4:16 pm

      My family and myself were on the NCL Sun when we picked up the passengers from Carnival Dream.. we met a few people who truly appreciated that NCL allowed them to come aboard.. the two girls told Carnival that they would not fly to Miami..The girls told us they were being taking care of like Royalty from Carnival and NCL.. What we found funny was as soon as the passengers left the cruise ship Carnival sailed away…

    7. bg
      March 26th, 2013 @ 5:50 pm

      yay!

    8. s macneill
      March 26th, 2013 @ 6:18 pm

      not bad at all bravo norwegian !!!

    9. tpa
      March 27th, 2013 @ 10:49 am

      I LOVE the NCL line, have taken many many cruises with them, I am not surprised they jumped in to help.. that is what a top notch line does!! Congrats to those who got a ride back on the Sun.. and huge thanks to NCL for doing the right thing!!

      Love ya NCL see ya in January to Panama!!

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