Poll Position: Triumph or Tragedy? Has Carnival Done Enough?

February 19, 2013 | By | 2 Comments

Last week, Cruise Critic headquarters was consumed by the news that Carnival Triumph had experienced a fire, leaving more than 4,000 passengers without power, hot food and working toilets. We monitored the saga closely as the ship was aided by sister vessels and eventually towed to Mobile. Now that everyone is safely ashore and officials have begun their investigations, lots of folks are left wondering whether Carnival has done enough to fix the situation, both during the incident and in the aftermath.
What we asked: Did Carnival handle the Triumph situation properly?
What they said: About 37 percent of nearly 5,300 voters said yes. Another 30 percent said the line hasn’t done enough. A further 28 percent weren’t sure, and the remaining 5 percent didn’t care one way or the other.
What it all means: Obviously opinions of those who weren’t on the ship will vary widely as new information comes to light, but it seems only those who were passengers on the ill-fated sailing have a clear picture of what happened and what’s being done to make it right … or as “right” as it can be. What that means, however, will probably vary from cruiser to cruiser. Those who thought the cruise was awful are more likely to say Carnival should do more. Those who made the best of a bad situation may be a bit more lenient. Either way, check out what some of our Facebook readers had to say on the subject:
Carrie Morse Dupire: Some people are never happy no matter what! Carnival has gone above and beyond.”
Carlos Ja: “No they didn’t do the best they could, in late December the ship had on going mechanical problems, they didn’t take the time to properly correct the problem, its very likely that a fix then would have allowed this cruise to sail as schedule!”
Lyn Hammond: “Still proud of Carnival and the crew as always above and beyond!”
Monty Fisher: “Too little too late, Carnival!!!”
Karen Adams: “They did the best they could under the conditions.”
What are your thoughts? Be sure to share them in the comments below.
Vote in today’s daily poll here by scrolling to the bottom right.
How did this happen … again? Find out here.
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    2 Responses to “Poll Position: Triumph or Tragedy? Has Carnival Done Enough?”

    1. Lynne McCallum
      February 26th, 2013 @ 4:52 pm

      I was on the Triumph two weeks before the fire, they knew it had problems then as we had to “Skip” a port and stay in Progresso for two days. The Highlight of our trip would have been Cozumel, as we were hoping. Carnival only gave a $50.00 “On board” credit. Looking back, I wish we had cancelled our trip but because I flew from CO. to Tx. I thought”what the hack, cant be that bad” But, it was! I wish Carnival would have offered another trip or other compensation as I would have considered traveling with them again. Now, I wont for sure. Bad Decision Carnival

    2. Dave Morris
      February 28th, 2013 @ 11:47 pm

      We were on the same Triumph cruse as poster #1.
      We flew from upstate New York (near Canada) so I understand her being unhappy at traveling a long distance to have the itinerary changed. BUT we were reimbursed for our Cozumel shore exc and made use of the $150 they gave us in OBC. ($50 for missing Cozumel, $10 for port charges and $15 for missing lunch on embarkation day = $75 per person – $150 total). “Stuff happens” – if people want a 100% satisfaction guarantee, buy a washing machine! IMHO, Carnival did OK for us and we’re doing the Splendor in May.

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